Hi Chuck, I deal with customers in "phantom" contracts with Bell on a daily basis. There are a couple routes to take:
> Have Bell produce some form of signature or voice signature indicating that > the customer has in fact agreed to this new contact (they often cannot do > this). Assuming they can't produce then in theory the contract is null and > void > Tell them that you're going to open a complaint with the CCTS > (http://www.ccts-cprst.ca/en/) assuming the above holds true > Note that not all complaints are accepted/considered Normally step 1 resolves the problem if the customer is willing to put in some work. Hope this helps, Wes Newbold OneConnect Services Inc. | Tel: 416.204.0438 | Fax: 866.856.4366 | Please consider our environment before printing this email -----Original Message----- From: Chuck Mariotti [mailto:[email protected]] Sent: August 25, 2009 9:48 AM To: Asterisk User Group Subject: [on-asterisk] Bell's Small business contract. I have a client that wanted to switch but when contacting Bell was informed that they are in the midst of a 3 year contract (that auto-renewed). None of them remember signing anything from Bell so I assume someone agreed over the phone to a better rate while Bell glossed over the 3 year contract part. They have 19 months to go and were told about $1900+ to break the contract (three analog lines and some answering services). Anyone have any experience breaking contracts with Bell? Regards, Chuck
