On Wed, 2010-07-07 at 09:59 -0400, Bruce N wrote: > Thanks for the input guys. I know that Y-cords are traded for ChanSpy but for > some reason call center supervisor love those. > And I do not have any other explanation to that :-)
Actually, the explanation is simple. Chanspy etc works fine for situations where you are monitoring from a remote terminal (phone), but for training purposes the people sit together, side by side. This makes chanspy very impractical unless you have an easy way to move an extra phone into the same cubicle. Also, plugging a headset to a "Y" cable requires nearly zero training but remembering all the key presses required to use chanspy is more than the average call centre supervisor can handle :| -- John Lange http://www.johnlange.ca --------------------------------------------------------------------- To unsubscribe, e-mail: asterisk-unsubscr...@uc.org For additional commands, e-mail: asterisk-h...@uc.org
