Thanks for the input John.
Oh, yeah. I do see their point of view. Plus client asks clients gets. Always!!! :-) Have Plantronic CS55 currently in place. I checked online but I don't see a mention of pairing multiple sets. Do you have a better experience with Jabra? Does pairing two headset mean you have both way audio on both sets rather than on one? Thanks, Bruce > From: [email protected] > To: [email protected] > Date: Wed, 7 Jul 2010 09:19:21 -0500 > Subject: RE: [on-asterisk] Y-cords - How do they work? > > On Wed, 2010-07-07 at 09:59 -0400, Bruce N wrote: > > Thanks for the input guys. I know that Y-cords are traded for ChanSpy but > > for some reason call center supervisor love those. > > And I do not have any other explanation to that :-) > > Actually, the explanation is simple. Chanspy etc works fine for > situations where you are monitoring from a remote terminal (phone), but > for training purposes the people sit together, side by side. > > This makes chanspy very impractical unless you have an easy way to move > an extra phone into the same cubicle. > > Also, plugging a headset to a "Y" cable requires nearly zero training > but remembering all the key presses required to use chanspy is more than > the average call centre supervisor can handle :| > > -- > John Lange > http://www.johnlange.ca > > > > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > _________________________________________________________________ Turn down-time into play-time with Messenger games http://go.microsoft.com/?linkid=9734385
