I share his concerns a bit, Unlimitel has focused on providing
affordable and innovative solutions at better than PSTN rates. Primus is
more of a marketing machine that sells stuff at the highest rates they
can get away with. I'm sure someone else will step in though if they
create a vacuum in services.
On 11-04-07 08:46 AM, Julian Dunn wrote:
I just received an email letting me know that Unlimitel's been
acquired by Primus, and I wanted to pass along my congratulations to
Stephan.
I am worried, however, about the personalized level of service
diminishing. Unlimitel's been a great provider for hobbyist and small
PBX operators like myself and I'm not so sure Primus will be so
helpful or tolerant.
Here's the full announcement.
- Julian
--
Dear Valued Customer:
We are very pleased to announce that Primus Business Services, a
division of Primus Canada Inc., has acquired Unlimitel Inc. It is with
great pleasure that we welcome you to the Primus Business Services
community of customers – a Canadian base of over 60,000 business
customers.
Unlimitel has demonstrated technology leadership in the area of VoIP &
SIP-based products, and a strong dedication to customer satisfaction
and service quality. This level of service quality is consistent with
our approach at Primus, and we are excited to work with Unlimitel to
invest in and grow the service offerings to you, the customer.
Unlimitel and Primus have worked together for many years as technology
partners, and in some cases customers have been experiencing an
Unlimitel/Primus quality of service already. We, at Primus, are
confident that we can continue to provide Unlimitel customers with the
excellent levels of service and quality that you have grown to expect.
As a valued Unlimitel customer, you will benefit from new product and
service initiatives, an expanded service area and a larger support
organization. The Primus information and communication technology
portfolio is designed to help you grow your business through scalable,
cost-effective, and reliable value added services.
Primus Business Services is a leading national data centre and managed
services solutions provider, offering services that include virtual
storage, security, disaster recovery, cloud computing, voice, and IP
connectivity solutions. Primus Business Services owns and manages
seven world-class, state-of-the-art data centres across Canada.
We are very excited about the prospects ahead as we blend the
considerable talents and technology of Primus Business Services and
Unlimitel. Unlimitel will continue to run as a separate entity of
Primus Business Services under the direction of Stephan Monette.
We take pride in what we do and we look forward to earning your
loyalty and support as our newest Primus customer. We encourage and
welcome your input and look forward to building a long term
relationship with you.
Regards,
AJ Byers
Executive Vice President, Business Services
Primus Telecommunications Canada Inc.
Stephan Monette
President
Unlimitel Inc.
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