I too echo these concerns. I've been so happy to deal with the folks at
Unlimitel - Primus just scares me! (ie their reaction and billing before
Bell's UBB fiasco).
Is there decent local alternatives in case I need to "jump ship"....
/M
Aaron Murphy wrote:
I share his concerns a bit, Unlimitel has focused on providing
affordable and innovative solutions at better than PSTN rates. Primus
is more of a marketing machine that sells stuff at the highest rates
they can get away with. I'm sure someone else will step in though if
they create a vacuum in services.
On 11-04-07 08:46 AM, Julian Dunn wrote:
I just received an email letting me know that Unlimitel's been
acquired by Primus, and I wanted to pass along my congratulations to
Stephan.
I am worried, however, about the personalized level of service
diminishing. Unlimitel's been a great provider for hobbyist and small
PBX operators like myself and I'm not so sure Primus will be so
helpful or tolerant.
Here's the full announcement.
- Julian
--
Dear Valued Customer:
We are very pleased to announce that Primus Business Services, a
division of Primus Canada Inc., has acquired Unlimitel Inc. It is
with great pleasure that we welcome you to the Primus Business
Services community of customers – a Canadian base of over 60,000
business customers.
Unlimitel has demonstrated technology leadership in the area of VoIP
& SIP-based products, and a strong dedication to customer
satisfaction and service quality. This level of service quality is
consistent with our approach at Primus, and we are excited to work
with Unlimitel to invest in and grow the service offerings to you,
the customer.
Unlimitel and Primus have worked together for many years as
technology partners, and in some cases customers have been
experiencing an Unlimitel/Primus quality of service already. We, at
Primus, are confident that we can continue to provide Unlimitel
customers with the excellent levels of service and quality that you
have grown to expect.
As a valued Unlimitel customer, you will benefit from new product and
service initiatives, an expanded service area and a larger support
organization. The Primus information and communication technology
portfolio is designed to help you grow your business through
scalable, cost-effective, and reliable value added services.
Primus Business Services is a leading national data centre and
managed services solutions provider, offering services that include
virtual storage, security, disaster recovery, cloud computing, voice,
and IP connectivity solutions. Primus Business Services owns and
manages seven world-class, state-of-the-art data centres across Canada.
We are very excited about the prospects ahead as we blend the
considerable talents and technology of Primus Business Services and
Unlimitel. Unlimitel will continue to run as a separate entity of
Primus Business Services under the direction of Stephan Monette.
We take pride in what we do and we look forward to earning your
loyalty and support as our newest Primus customer. We encourage and
welcome your input and look forward to building a long term
relationship with you.
Regards,
AJ Byers
Executive Vice President, Business Services
Primus Telecommunications Canada Inc.
Stephan Monette
President
Unlimitel Inc.
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