Stephan, thanks for the reassurance, we look forward to continued high quality services from Unlimitel
On Thu, Apr 7, 2011 at 9:41 AM, Stephan Monette <[email protected]>wrote: > Henry, > > I can understand your fear about this acquisition. As our business kept > growing, I was running thin on supporting the network and our customers. > This acquisition will help Unlimitel with more resources to help support and > maintaining our network. You can still send your support questions to our > ticketing system and your request will be assigned to the right person for > resolution. > > Primus loves our prepaid VoIP business model and it is a good addition to > their existing offerings to customers. They have no intention to change > anything and prices will remain the same. By combining our networks, we will > see some expansion and we will be adding more cities to our networks in the > near future. > > We were already using Primus internet and colocation facilities for the > past 14 years and this was one of the reason why we had such good voice > quality on the VoIP side of the calls. > > As for myself (Stephan Monette) I remain on board and I will still manage > the whole Unlimitel business for Primus but with a lot more resources to > help continue to grow the business. > > At the end, our customers get longer customer support hours, 24/7 staff to > monitor and maintain our network and you can still contact me with your > questions. > > Now that I will have more time on my hands, I will be coming to our TAUG > meetings more often and hope to meet everyone. > > Thanks, > > Stephan Monette > Unlimitel Inc. > > Tel.: 1-877-464-6638 > Fax: (613) 482-1077 > > > > On 2011-04-07, at 9:22 AM, Henry Coleman wrote: > > > I have my concerns too. Big corporations dismiss the smaller guys as "not > > their core business" and tend to jack up the prices to "reflect the true > > cost of doing business". Perhaps Stephan could assure us that there will > be > > no minimum usage or higher monthly line charges. > > > > On Thu, Apr 7, 2011 at 8:46 AM, Julian Dunn <[email protected]> wrote: > > > >> I just received an email letting me know that Unlimitel's been acquired > by > >> Primus, and I wanted to pass along my congratulations to Stephan. > >> > >> I am worried, however, about the personalized level of service > diminishing. > >> Unlimitel's been a great provider for hobbyist and small PBX operators > like > >> myself and I'm not so sure Primus will be so helpful or tolerant. > >> > >> Here's the full announcement. > >> > >> - Julian > >> > >> -- > >> > >> Dear Valued Customer: > >> We are very pleased to announce that Primus Business Services, a > division > >> of Primus Canada Inc., has acquired Unlimitel Inc. It is with great > pleasure > >> that we welcome you to the Primus Business Services community of > customers – > >> a Canadian base of over 60,000 business customers. > >> Unlimitel has demonstrated technology leadership in the area of VoIP & > >> SIP-based products, and a strong dedication to customer satisfaction and > >> service quality. This level of service quality is consistent with our > >> approach at Primus, and we are excited to work with Unlimitel to invest > in > >> and grow the service offerings to you, the customer. > >> Unlimitel and Primus have worked together for many years as technology > >> partners, and in some cases customers have been experiencing an > >> Unlimitel/Primus quality of service already. We, at Primus, are > confident > >> that we can continue to provide Unlimitel customers with the excellent > >> levels of service and quality that you have grown to expect. > >> As a valued Unlimitel customer, you will benefit from new product and > >> service initiatives, an expanded service area and a larger support > >> organization. The Primus information and communication technology > portfolio > >> is designed to help you grow your business through scalable, > cost-effective, > >> and reliable value added services. > >> Primus Business Services is a leading national data centre and managed > >> services solutions provider, offering services that include virtual > storage, > >> security, disaster recovery, cloud computing, voice, and IP connectivity > >> solutions. Primus Business Services owns and manages seven world-class, > >> state-of-the-art data centres across Canada. > >> We are very excited about the prospects ahead as we blend the > considerable > >> talents and technology of Primus Business Services and Unlimitel. > Unlimitel > >> will continue to run as a separate entity of Primus Business Services > under > >> the direction of Stephan Monette. > >> We take pride in what we do and we look forward to earning your loyalty > and > >> support as our newest Primus customer. We encourage and welcome your > input > >> and look forward to building a long term relationship with you. > >> Regards, > >> > >> > >> > >> > >> AJ Byers > >> Executive Vice President, Business Services > >> Primus Telecommunications Canada Inc. > >> > >> Stephan Monette > >> President > >> Unlimitel Inc. > >> > >> > >> --------------------------------------------------------------------- > >> To unsubscribe, e-mail: [email protected] > >> For additional commands, e-mail: [email protected] > >> > >> > > > > > > -- > > * Henry Coleman* > > [image: Picture] > > -- * Henry Coleman* [image: Picture]
