one more thing added to YaJie's comment below. when we tested this problem for our customer, we found that only IPhone had this issue for some reason. Blackberry worked fine.
On Fri, May 20, 2011 at 1:01 PM, Yajie <[email protected]> wrote: > Hi John, > > some hint. I troubleshot same issue my analog line thru Audiocodes MP114 + > Elastix 1.6 before. Incoming user's dtmf selection on IVR had almost 30% > chance messed up/gone wrong. I used tethereal -i any -R > "rtpevent.end_of_event == ture" on Elastix unix box to see what really > Audio codes sent to Elastix I found out some times I capture 4 lines and > some times 3 lines (when i got chance i can send you the screenshot so you > know what i am talking), when user key in 1 digit. When I caputre 4 lines, > things goes wrong and Elastix think it is two digits and transfer to wrong > extension. i manage to reduce the DTMF duration in audiocodes to 100ms. it > works well ever since. > > Yajie > > On Thu, May 19, 2011 at 3:56 PM, John Van Ostrand <[email protected]> > wrote: > > > Hi, > > > > We have a problem where *some* callers who dial an extension too soon > have > > their digits ignored. For example, when the caller first hears the voice > > menu and dials 5102 right away, the system may only recognize the 102, > the > > 02 or even just the 2. We think if they wait a few seconds longer before > > keying an extension they don't see the problem as often. > > > > This happens on incoming calls from analog lines. We had this issue with > > our past asterisk system but it seems worse now. In the past we used a > > Digium 4 port card, now we use a Cisco (Sipura) 8800 ATA. Asterisk is > > 1.6.0.26-FONCORE-r78 (yup, Trixbox.) > > > > Any ideas? > > > > -- > > John Van Ostrand > > CTO, co-CEO > > Net Direct Inc. > > 564 Weber St. N. Unit 12, Waterloo, ON N2L 5C6 > > Ph: 866-883-1172 x5102 > > Fx: 519-883-8533 > > > > Linux Solutions / IBM Hardware > > > > > > --------------------------------------------------------------------- > > To unsubscribe, e-mail: [email protected] > > For additional commands, e-mail: [email protected] > > > > > > > -- > Yajie > -- Thank you Patrick Song CCIE #28023, CCVP M.Eng in Telecommunications Cell:1-647-868-2950
