John,
I've found that this can sometimes be an issue of the receive gain
setting on your interface for the analog lines - too low or too high can
reduce the accuracy of digit detection. Of course you also want to keep
the transmit gain in line as well - too high and it seems to cause grief
with the incoming tones, too low and people can't hear you.
Regards,
Doug.
On 19/05/2011 3:56 PM, John Van Ostrand wrote:
Hi,
We have a problem where *some* callers who dial an extension too soon have
their digits ignored. For example, when the caller first hears the voice menu
and dials 5102 right away, the system may only recognize the 102, the 02 or
even just the 2. We think if they wait a few seconds longer before keying an
extension they don't see the problem as often.
This happens on incoming calls from analog lines. We had this issue with our
past asterisk system but it seems worse now. In the past we used a Digium 4
port card, now we use a Cisco (Sipura) 8800 ATA. Asterisk is
1.6.0.26-FONCORE-r78 (yup, Trixbox.)
Any ideas?
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