Hi John, Have you fixed your problem? I am curious to know. as i mentioned in my previous email, this how i used tshark (command line of wireshark on linux) to troubleshoot the gateway
This what i captured when a user press a single digits "7" key [root@elastix ~]# tshark -i any -R "rtpevent.end_of_event == true" Running as user "root" and group "root". This could be dangerous. Capturing on Pseudo-device that captures on all interfaces tshark: Promiscuous mode not supported on the "any" device. 72.536647 x.x.x.x -> 192.168.1.100 RTP EVENT Payload type=RTP Event, DTMF Seven 7 (end) 72.541644 x.x.x.x -> 192.168.1.100 RTP EVENT Payload type=RTP Event, DTMF Seven 7 (end) 72.546863 x.x.x.x -> 192.168.1.100 RTP EVENT Payload type=RTP Event, DTMF Seven 7 (end) -------------------------the above three lines indicated the dtmf "7" is translated correctly into 1 digit 7 by my audiocodes gateway -------- 89.185885 x.x.x.x -> 192.168.1.100 RTP EVENT Payload type=RTP Event, DTMF Seven 7 (end) 89.190908 x.x.x.x -> 192.168.1.100 RTP EVENT Payload type=RTP Event, DTMF Seven 7 (end) 89.195740 x.x.x.x -> 192.168.1.100 RTP EVENT Payload type=RTP Event, DTMF Seven 7 (end) 89.195xxx x.x.x.x -> 192.168.1.100 RTP EVENT Payload type=RTP Event, DTMF Seven 7 (end) -------------------------the above FOUR lines means the dtmf "7" is NOT translated correctly by my audiocodes gateway, it was translated into two 7s -------- Then the Ast will tell user invalid options. On Fri, May 20, 2011 at 1:47 PM, Douglas Pickett <[email protected] > wrote: > John, > I've found that this can sometimes be an issue of the receive gain setting > on your interface for the analog lines - too low or too high can reduce the > accuracy of digit detection. Of course you also want to keep the transmit > gain in line as well - too high and it seems to cause grief with the > incoming tones, too low and people can't hear you. > Regards, > Doug. > > > > On 19/05/2011 3:56 PM, John Van Ostrand wrote: > >> Hi, >> >> We have a problem where *some* callers who dial an extension too soon have >> their digits ignored. For example, when the caller first hears the voice >> menu and dials 5102 right away, the system may only recognize the 102, the >> 02 or even just the 2. We think if they wait a few seconds longer before >> keying an extension they don't see the problem as often. >> >> This happens on incoming calls from analog lines. We had this issue with >> our past asterisk system but it seems worse now. In the past we used a >> Digium 4 port card, now we use a Cisco (Sipura) 8800 ATA. Asterisk is >> 1.6.0.26-FONCORE-r78 (yup, Trixbox.) >> >> Any ideas? >> >> > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > > -- Yajie
