Yes, it’s pretty standard. It’s to stop people running hardware without a maintenance contract and only buying one when they need to do, for example, a RMA.
While it is certainly frustrating, I can also understand the vendor side of this “problem”. Sent from my iPhone > On 24 Apr 2018, at 12:33 am, Peter Tiggerdine <ptiggerd...@gmail.com> wrote: > > Hi All > > Apologies for the noise. > > I've just observed an interesting situation where a vendor is charging upto > 18months "fee" to bring a device back into active maintenance and support. > The customer purchase the kit secondhand. Naturally the customer is pushing > back (don't blame them). > > Is this common in our industry? It's the first time I've heard of it. Given > some of the information coming out from the royal commission is this not the > same as AMP or CBA charge customers for a service they didn't get or want? > > Happy to take feedback either on list or off list. > > Regards, > > Peter Tiggerdine > > GPG Fingerprint: 2A3F EA19 F6C2 93C1 411D 5AB2 D5A8 E8A8 0E74 6127 > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
