But keep in mind: Insurance != support. When the floods in Brisbane happened (somewhere between 2008-2017, the exact year escapes me) we had to tell the customers that their soaked equipment wasn't an RMA/Support issue but an insurance issue.
Edwin On 26 April 2018 at 15:58, Scott Howard <sc...@doc.net.au> wrote: > While you're at it, you might as well cancel your house and contents > insurance. > > If the building burns down, just call up and start a new policy and then > submit your claim. > > I'm sure they'll be ok with that, right? > > Scott > > > > On Wed, Apr 25, 2018 at 10:41 PM, Karl Auer <ka...@biplane.com.au> wrote: > >> On Wed, 2018-04-25 at 00:07 +0000, Nikolas Geyer wrote: >> > Yes, it’s pretty standard. It’s to stop people running hardware >> > without a maintenance contract and only buying one when they need to >> > do, for example, a RMA. >> >> Sorry, why is that a problem? If they pay the support fee, they should >> get the benefits. If they are not using the benefits, why should they >> pay the fee? On the flip side, they may not have paid support for ten >> years, but they also have not been costing the vendor anything. >> >> I see no problem with someone waiting until it is needed before paying >> the support fee. >> >> Am I missing something? What *is* the "vendor side of the problem"? >> >> Regards, K. >> >> -- >> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >> Karl Auer (ka...@biplane.com.au) >> http://www.biplane.com.au/kauer >> http://twitter.com/kauer389 >> >> GPG fingerprint: A0CD 28F0 10BE FC21 C57C 67C1 19A6 83A4 9B0B 1D75 >> Old fingerprint: A52E F6B9 708B 51C4 85E6 1634 0571 ADF9 3C1C 6A3A >> >> >> _______________________________________________ >> AusNOG mailing list >> AusNOG@lists.ausnog.net >> http://lists.ausnog.net/mailman/listinfo/ausnog >> > > > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog > >
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