The vendor side of the problem is when I have 200 switches and no maintenance contracts, then whenever one dies I buy the $50 support service on that single switch to get it RMA'd then go back to not paying support on anything ever again.
Sort of like not paying for car insurance for 6 years then paying it after you have an accident. On Thu, Apr 26, 2018 at 3:41 PM, Karl Auer <ka...@biplane.com.au> wrote: > On Wed, 2018-04-25 at 00:07 +0000, Nikolas Geyer wrote: > > Yes, it’s pretty standard. It’s to stop people running hardware > > without a maintenance contract and only buying one when they need to > > do, for example, a RMA. > > Sorry, why is that a problem? If they pay the support fee, they should > get the benefits. If they are not using the benefits, why should they > pay the fee? On the flip side, they may not have paid support for ten > years, but they also have not been costing the vendor anything. > > I see no problem with someone waiting until it is needed before paying > the support fee. > > Am I missing something? What *is* the "vendor side of the problem"? > > Regards, K. > > -- > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Karl Auer (ka...@biplane.com.au) > http://www.biplane.com.au/kauer > http://twitter.com/kauer389 > > GPG fingerprint: A0CD 28F0 10BE FC21 C57C 67C1 19A6 83A4 9B0B 1D75 > Old fingerprint: A52E F6B9 708B 51C4 85E6 1634 0571 ADF9 3C1C 6A3A > > > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog >
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