Hi all, I've been getting quite a few email about the website being down, this is due to *"one and one" *being the worst hosting provider, domain registrar and technical support in the world.
The website is still running just under the .com only for now, the .co.ukdomains will be restored soon. http://www.allforthecode.com/aftc/forum/user/modules/forum/away3d.php?index=4 www.allforthecode.com If you find anything linking .co.uk just change to .com in address for now and let me know about the redirect. Thanks Darcey *What's the problem with one and one? and why the change you may ask?* *1. Firewalls* I use my hosting space for a lot of work and a fair bit of traffic via http and ftp. I started an upload of about 1GB of files and then found myself firewalled on their servers. Took 4 days to get it fixed, tried the upload again with settings in the ftp client they said their servers need and same again. 20 days later same problem! I sent an email to support and they just came back with a couple of reasons why it's happening, which is what I stated to them in the original email. *2. Technical support* I call the technical support, (quite a quick response time for picking up the phone). I've had phone conversations stating, your IP address is blocked via ftp and http (my IP is fixed), please wait 4 hours and try again. Waited, no change, call again, new quoted time, waited, no change (repeat a lot). So after all the above I had urgent work to preview to clients so purchased a new host with the .com and moved everything to that. But the problems didn't end there... *3. Sales at one and one - An attempt to cancel and transfer domain via telephone (online app error'd)* Have you ever called sales department at one and one? No? Don't try to, they don't pick up the phone, option 2 is tech support option 1 is sales. I've never had them pick up. So I was unable to cancel my hosting packages and domains via telephone. *4. An attempt to cancel and transfer domain via email** (online app error'd)* After a few days and a few emails requesting the cancellation of all services from them and some .co.uk domain name updates they email me with go to their accounts website and login. The reason I was trying to go via telephone and/or email is because the online system failed and gave me an error which I stated in the emails. *5. I actually get to talk to someone about cancellation and domain transfers* After a lot of emails, I finally get a number to call to talk to someone to sort this out. I explain to them cnames, name servers and that I want no accounts left with one and one, only to find that both .co.uk domains go down. So now I call technical support and email at the same time with all the details and help pages from my new provider on how to do this. Email response is log into the accounts application and change there which results in an error and technical supports advice was the same, I said it errors and they said they will sort it. and finally after all that, I start to receive more responses from support saying why I've been firewalled! lol One and One at your own risk. Darcey I am in the process of moving away from them, you can visit the site on the .com till the .co.uk domain names are back online so any of your saved links will still work once I have contacted nominet. not to worry it's still there it just my host and domain registrar (now old) not knowing what to do. Please use the .com for now: www.AllForTheCode.com
