I saw it was down the other day and wondered too. Both .com and the UK addy are working for me here in Texas when I enter them in the address bar, but the link for the com above gives me a 404. Glad to see you back up and running- your demos for Away3D are really great. I use HostGator for my stuff and have been very happy with them.
On May 31, 5:41 am, Darcey Lloyd <[email protected]> wrote: > Hi all, > > I've been getting quite a few email about the website being down, this is > due to *"one and one" *being the worst hosting provider, domain registrar > and technical support in the world. > > The website is still running just under the .com only for now, the > .co.ukdomains will be restored > soon.http://www.allforthecode.com/aftc/forum/user/modules/forum/away3d.php... > > www.allforthecode.com > > If you find anything linking .co.uk just change to .com in address for now > and let me know about the redirect. > > Thanks > > Darcey > > *What's the problem with one and one? and why the change you may ask?* > > *1. Firewalls* > I use my hosting space for a lot of work and a fair bit of traffic via http > and ftp. I started an upload of about 1GB of files and then found myself > firewalled on their servers. Took 4 days to get it fixed, tried the upload > again with settings in the ftp client they said their servers need and same > again. 20 days later same problem! I sent an email to support and they just > came back with a couple of reasons why it's happening, which is what I > stated to them in the original email. > > *2. Technical support* > I call the technical support, (quite a quick response time for picking up > the phone). I've had phone conversations stating, your IP address is blocked > via ftp and http (my IP is fixed), please wait 4 hours and try again. > Waited, no change, call again, new quoted time, waited, no change (repeat a > lot). > > So after all the above I had urgent work to preview to clients so purchased > a new host with the .com and moved everything to that. But the problems > didn't end there... > > *3. Sales at one and one - An attempt to cancel and transfer domain via > telephone (online app error'd)* > Have you ever called sales department at one and one? No? Don't try to, they > don't pick up the phone, option 2 is tech support option 1 is sales. I've > never had them pick up. So I was unable to cancel my hosting packages and > domains via telephone. > > *4. An attempt to cancel and transfer domain via email** (online app > error'd)* > After a few days and a few emails requesting the cancellation of all > services from them and some .co.uk domain name updates they email me with go > to their accounts website and login. The reason I was trying to go via > telephone and/or email is because the online system failed and gave me an > error which I stated in the emails. > > *5. I actually get to talk to someone about cancellation and domain > transfers* > After a lot of emails, I finally get a number to call to talk to someone to > sort this out. I explain to them cnames, name servers and that I want no > accounts left with one and one, only to find that both .co.uk domains go > down. So now I call technical support and email at the same time with all > the details and help pages from my new provider on how to do this. Email > response is log into the accounts application and change there which results > in an error and technical supports advice was the same, I said it errors and > they said they will sort it. > > and finally after all that, I start to receive more responses from support > saying why I've been firewalled! lol > > One and One at your own risk. > > Darcey > > I am in the process of moving away from them, you can visit the site on the > .com till the .co.uk domain names are back online so any of your saved links > will still work once I have contacted nominet. > > not to worry it's still there it just my host and domain registrar (now old) > not knowing what to do. Please use the .com for now:www.AllForTheCode.com
