On 7/22/2011, NotInUse said:
I appreciate the responses, but you all seem to have the impression
(at least as I interpret it) that this is my first rodeo. I assure
you, it's not.
No, I think we just don't care how experienced you are. It makes
no difference.
That's not a personal attack, it's just the blunt truth.
I see the same (faulty) results on multiple Macs running different OS
versions. Not one system. This immediately rules out corrupt
preferences or other system specific items. I realize (and have
posted) that it does not rule out user error. I, honestly, do not see
how, after 10+ years of use, user error could be the issue. But who
know.. I guess stranger things have happened. Point being, I'm not new
to the app.. or Macs.. or any of this.... I am left to believe it's
fault in the app itself.
Perhaps it is a fault in the app itself. So?
How is being exceptionally rude on a mailing list of other users
going to help?
This is why you're getting the responses you're so unhappy
about. The main point of most of your posts is NOT that the app
isn't acting working how you think it should, but rather that
you should be able to report that fact in whatever voice you
like, in any forum you choose, and still get professional support.
Yet this is the BBEdit users discussion list, not the Bare Bones
support forum. The only official channel for support is via the
mailing address to which you already wrote (apparently). So
bringing this attitude here suggests that you are either mad at
us, the users, for the app not working correctly, or you want to
waste our time with rants about the company who makes the
software we're all using.
So which is it?
I can absolutely state, without fail that no image insertion, whether
via the HTML palette button, or dragging from the desktop to a
document or from anywhere is inserting the full HTML markup for an
image tag.
That's not true, because it's working just fine for me.
But what you probably meant is to add, "on my machine, and I'd
like help understanding why that is while I wait for the very
busy folks at Bare Bones to get back to me on my support request."
Right?
I get <img src="file path" alt="<* some text *>" />
There might actually be something of a clue there... when I
insert an image, I don't get the XML tag-closing thing at the
end. I hate to ask this (as it will probably just prompt another
story about the rodeos you've been to), but are you 100% certain
you're running version 10? :-D
I've shown the BareBones team my support for many, many years with my
money and recommendations.
Why are you telling us this? We don't care. We're all customers.
Around here, the rules of thumb are generally: Ask polite
questions, get excellent answers from some of the smartest
people around. Whine too much, and at best you're on your own.
And in all that time, I've never asked for
any support or anything other than a functional app. Which is all I'm
asking for here. If you all don't seem to like how I ask for a
functional app... well.. you didn't need to respond, now did you?
Again, I think you've missed the fact that this is the user
list, not the support forum.
It's a purchase, and I don't like purchasing products only to receive
defective items. I expect certain hiccups and issue with new release
software. But it's not standard to suddenly be missing core features.
You can take our word for it that this "core feature" is working
for most of us. If it weren't working during the beta, I
personally would have reported it, but it is working quite
nicely OMM. (But then, developers always say that...)
None of what I've said here is a personal attack, though you're
free to take it that way if you choose to.
Seth
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