I assumed this was a route to Barebones support since this is listed on their support pages.
As a user list.. okay I can better understand some of the reactions. My apologies if users were offended. Not my intention at all. And again.. I'm dealing with multiple machines and multiple OS versions so this is not an isolated issue here. If it were one machine with the issue I would naturally assume it's the machine. But it's not one machine.. and it's not one OS either. And yes it's BBEdit 10. There's little mistaking it when you see the HTML Palette. As posted before, I have emailed BareBones and now have had a response. Initial response was the same as here.. just drag and drop. I had to make a movie showing nothing happening and they've now asked for the html file. Although, this happens with any file. It's clearly a bug in the app. On Jul 22, 11:17 am, Seth Dillingham <s...@macrobyte.net> wrote: > On 7/22/2011, NotInUse said: > > >I appreciate the responses, but you all seem to have the impression > >(at least as I interpret it) that this is my first rodeo. I assure > >you, it's not. > > No, I think we just don't care how experienced you are. It makes > no difference. > > That's not a personal attack, it's just the blunt truth. > > >I see the same (faulty) results on multiple Macs running different OS > >versions. Not one system. This immediately rules out corrupt > >preferences or other system specific items. I realize (and have > >posted) that it does not rule out user error. I, honestly, do not see > >how, after 10+ years of use, user error could be the issue. But who > >know.. I guess stranger things have happened. Point being, I'm not new > >to the app.. or Macs.. or any of this.... I am left to believe it's > >fault in the app itself. > > Perhaps it is a fault in the app itself. So? > > How is being exceptionally rude on a mailing list of other users > going to help? > > This is why you're getting the responses you're so unhappy > about. The main point of most of your posts is NOT that the app > isn't acting working how you think it should, but rather that > you should be able to report that fact in whatever voice you > like, in any forum you choose, and still get professional support. > > Yet this is the BBEdit users discussion list, not the Bare Bones > support forum. The only official channel for support is via the > mailing address to which you already wrote (apparently). So > bringing this attitude here suggests that you are either mad at > us, the users, for the app not working correctly, or you want to > waste our time with rants about the company who makes the > software we're all using. > > So which is it? > > >I can absolutely state, without fail that no image insertion, whether > >via the HTML palette button, or dragging from the desktop to a > >document or from anywhere is inserting the full HTML markup for an > >image tag. > > That's not true, because it's working just fine for me. > > But what you probably meant is to add, "on my machine, and I'd > like help understanding why that is while I wait for the very > busy folks at Bare Bones to get back to me on my support request." > > Right? > > >I get <img src="file path" alt="<* some text *>" /> > > There might actually be something of a clue there... when I > insert an image, I don't get the XML tag-closing thing at the > end. I hate to ask this (as it will probably just prompt another > story about the rodeos you've been to), but are you 100% certain > you're running version 10? :-D > > >I've shown the BareBones team my support for many, many years with my > >money and recommendations. > > Why are you telling us this? We don't care. We're all customers. > > Around here, the rules of thumb are generally: Ask polite > questions, get excellent answers from some of the smartest > people around. Whine too much, and at best you're on your own. > > >And in all that time, I've never asked for > >any support or anything other than a functional app. Which is all I'm > >asking for here. If you all don't seem to like how I ask for a > >functional app... well.. you didn't need to respond, now did you? > > Again, I think you've missed the fact that this is the user > list, not the support forum. > > >It's a purchase, and I don't like purchasing products only to receive > >defective items. I expect certain hiccups and issue with new release > >software. But it's not standard to suddenly be missing core features. > > You can take our word for it that this "core feature" is working > for most of us. If it weren't working during the beta, I > personally would have reported it, but it is working quite > nicely OMM. (But then, developers always say that...) > > None of what I've said here is a personal attack, though you're > free to take it that way if you choose to. > > Seth -- You received this message because you are subscribed to the "BBEdit Talk" discussion group on Google Groups. To post to this group, send email to bbedit@googlegroups.com To unsubscribe from this group, send email to bbedit+unsubscr...@googlegroups.com For more options, visit this group at <http://groups.google.com/group/bbedit?hl=en> If you have a feature request or would like to report a problem, please email "supp...@barebones.com" rather than posting to the group. 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