erland;643179 Wrote: > Logitech management have never read this forum, it simply doesn't work > in a big corporation like Logitech. It worked with Slim Devices where > the distance between management and end users were extremely short, I > could post a question to the forum and I'd get answer directly from the > CEO or CTO, that's a very special situation and it only occurs in small > companies. As expected, that connection were completely lost when > Logitech took over, especially when Sean and Dean left. These days the > Logitech developers are the link between end users/community members > and management but it's important to realize that in a big corporation > like Logitech not even the Logitech developers might have direct > contact with the people making the decisions. > > The good thing with the Logitech way of doing things is that: > - Management have the possibility to follow a long term strategy > without the risk of being influenced by short term issues/obstacles > introduced by community/end users. This of course assumes there is a > long term strategy, which some of us seriously doubt. IMHO, Slim > Devices has a lot of issues related to this, often minor > issues/additions introduced by the community resulted in that they had > to move the release plan and couldn't keep up with their long term > strategy, few people have the courage to say "No" to a end user that > wants something because they like to follow a long term strategy. > > The bad thing with the Logitech way of doing things is that: > - Management is sometimes not aware of short term issues/obstacles that > will completely destroy their reputation or product and due to this stop > them from realizing their long term strategy. > - Management doesn't have the understanding how their product is used > by end users. > - Management isn't able take advantage of all the experience, knowledge > that exists in the community and is available more or less for free. > > Personally, I think the problem is more related to missing strategy and > understanding of the product than missing contact with the community > forum.
Sorry, perhaps I forgot to add a "knowing" smiley face... What I meant it was that it is obviously sad that Logitech is not clued-up. Being "big" is no excuse for not understanding what your most loyal and vocal customers are saying (even if you choose to ignore them) these days... Believe me I do know how (most) big corporations work! The good thing about being part of such a large corp is potential economis of scale, potential access to a global marketing, distribution and support network, potential leverage across product lines, access to very good patent lawyers (I could go on...) The bad thing is that the execs and marketeers mostly have NO CLUE what is going on and make crazy decisions that infuriate existing customers and baffle, mislead or frustrate new customers... I think we've seen both sides of this story over the last few years. -- Phil Leigh You want to see the signal path BEFORE it gets onto a CD/vinyl...it ain't what you'd call minimal... Touch(wired/XP) - Audiolense 3.3/2.0+INGUZ DRC - MF M1 DAC - Linn 5103 - full Aktiv 5.1 system (6x LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Pekin Tuner, Townsend Supertweeters, Blue Jeans Belden Digital,Kimber 8TC Speaker & Chord Signature Plus Interconnect cables Stax4070+SRM7/II phones Kitchen Boom, Outdoors: SB Radio, Harmony One remote for everything. ------------------------------------------------------------------------ Phil Leigh's Profile: http://forums.slimdevices.com/member.php?userid=85 View this thread: http://forums.slimdevices.com/showthread.php?t=89012 _______________________________________________ beta mailing list beta@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/beta
