I ordered from them once - from a link on E-bay no less. I was contacted about 2 days after the order and was informed that the tire I wanted wasn't available due to some shipping issue on their end. They offered to either refund my money, or give me an identical tire, but with a different color. Since the color offered matched my bike anyway, I took those.
It was a few days later, I wasn't jonesing for the tires so I didn't keep super close track, but I got my tires, and they threw in a half a dozen tubes as a "Sorry we didn't have what you wanted in stock and you had to settle for these" consolation gift. Needless to say, I'd use them again. On Tue, Dec 16, 2008 at 8:09 PM, Paul Cooley <[email protected]> wrote: > I'm starting to think they're a fraudulent company, or at least an inept > one. > I went to Schwalbe to order some Marathon Plus tires for my wife's bike. > (She hates getting flats). They were out of the size I needed, so, instead > of checking with Peter White -- since I usually think of him in relation to > lighting, my mistake -- I Googled the size tire I needed and came up with > everybicycletire.com. > > I ordered the tires on November 20. In early December, I called them, and > they said they shipped on December 2, but the tracking number they gave me > was not a valid tracking number. I just sent an email to their customer > service, and the response I got was > > "My name is Dawn, and Im new here at everybicycletire.com. I just wanted > to let you know that I''m looking into your order, and as soon as I can get > some information, I will most definately let you know. Thank you." > > Something tells me it's time to file a disputed charge claim with my credit > card company, but I've found only one other complaint about them on the > internet. Are they just inept, and I should continue to press them, or > should I go straight to the credit card company. I mean, shipping > information is not the type of thing you have to dig around for in this > computer age. > > Has anyone ever ordered tires from them and received them? > > Sheesh. > > Paul B. Cooley > Santa Fe, NM > http://carfreefamily.blogspot.com > > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Bicycle Lifestyle" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/bicyclelifestyle?hl=en -~----------~----~----~----~------~----~------~--~---
