Hi Debbie, As someone else has suggested, Super Anti-Spyware is the best way to remove the Trojan without sighted assistance.
If the program still doesn't remove it, that's when you should default to sighted assistance, as you will have to reboot in safe mode and run the program, or delete the file, if you know where it is. I would also suggest you look in your MSConfig and in the start up and services tab to see if this Trojan has the ability to be stopped before it starts up. If it's in there, try unchecking the box so it doesn't start up automatically, then run the program after you reboot the computer. To get to MSConfig, go to your start menu, press the letter R for the run dialog box, and type the word msconfig and press enter. The Microsoft Configuration window will pop up, so control+tab over to the services and start up tabs, and go through the programs that are starting up automatically. If you see the file that's causing the problem, uncheck it, and tab to the apply button, then back to the ok button and press the spacebar. You'll be asked to reboot the computer, so do so. Once the computer reboots, try running the programs again to see if it removes the virus or Trojan. Lastly, to back up the Outlook Express messages and folders, as the person said, go to the directory that was specified, and what I do, is copy the entire folder, namely that Outlook Express folder, onto a media that will hold the contents. It will probably be really large, so you'll probably have to use a DVD or external drive. Once you reformat and install Windows onto the drive again, just copy the folder back to where you got it in the first place, and everything will magically reappear. It's as easy as that, provided, of course, you're re-installing XP again. If you move up to Vista, or downgrade to Me or 2000, then I don't believe this method of restoring your mail will work, but don't quote me on that. Let us know how you make out. Victor Co-moderator Blind Movie Buffs List Guidedogs List Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following address in order to contact the management team [EMAIL PROTECTED] If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED]
