Hi Greg, Those two keys may very well be a second alt key, with the applications key to the right of it, or it could very well be a control key.
As others have said, if you press insert+1 on the number row, this will turn on keyboard help, and you'll be able to press those keys to hear what jaws calls them. If they are in fact an alt and applications key, Jaws will report them as such. On the other hand, if they are an alt and control key, Jaws may not report the control key, so a trick to get Jaws to report what that key is is to press it in conjunction with another key or two, for example, press down that key in addition to the insert and one of the letter keys, and Jaws will report the three keys you've just pressed. Once you're done, you can, as others have said, press insert+1 on the number row to turn off the keyboard help. I should warn you of a couple of things, keeping in mind that this is only a warning, and not actual facts for your particular model laptop. On some laptops, just as one some desktop keyboards, there is no applications key, and so a person is forced to use the key combination of shift+F10, or the applications key may be placed somewhere else on the keyboard. The same goes for the second alt key, which may be replaced with the second insert key, or, as in my case, the only insert key. Just to give you some idea of what I am talking about, on the left side of the my spacebar, I have the traditional three keys of control, FN and alt keys, but instead of having the Windows key, I have a grav/tilde key to the right of the left alt key, so, I am constantly pressing that key when I should be pressing the key directly to the left of it when I want the alt key to activate a menu or some other function that involves the alt key. On the right side of my spacebar, I have a totally different configuration than I've ever seen before. The key directly to the right of my spacebar is the insert key, followed by the delete key, directly after that one, and the alt key directly after that one. Now, where, on most laptops, the insert key and delete keys would be located at the top right-hand corner of the laptop keyboard, I have my Windows/Start Menu key and my applications key. Oh and just because you asked, a sighted person would see an icon of a vertical rectangle with lines crossing the rectangle horizontally to indicate a menu on the applications key, just in case you will be getting sighted assistance. Another configuration I've seen is the use of the arrow keys as the delete and applications key using the FN key to activate them, as is the case with Netbooks with the really compact keyboards. In essence, there are different configurations of keyboards out there, so don't be surprised if your keyboard isn't what others are saying it is. And while we're on the topic of sighted assistance, if you would like to turn off that pesky feature of having to press the FN key every time you wish to activate a normal function command from 1 through 12, have your sighted friend observe the screen as your laptop is re-booting, or read the manual that accompanied your laptop to find out which key you have to press to go into the laptop set-up screen. In most cases, this sort of message will appear in print right before the Windows logo screen pops up, and right after the Ram check is done. You'll see a statement to the effect of press this key to enter setup mode. On most laptops, it's the delete key, but I have seen the left control key a couple of function keys and one time, the backspace key used, but, as I said, in most cases, it will be the delete key to enter set-up. Once in the set-up screen, or BIOS, as it's traditionally called, you'll find the second where you can switch how the function keys operate. For some strange reason, laptop manufacturers have opted to go with the higher functions on the traditional F1 through F12 keys as those typically control screen functions, making them brighter, switching to an external monitor or projector and so on, but they forget that us blind folks need those functions keys in order to use our computer effectively. I mean, imagine having to press four keys at once just to accomplish a task? LOL. Anyway, suffice it to say, once he's done changing the function key scheme, make sure to click or highlight the exit and save changes option before you close the screen out, or the settings will not stick. In any case, hope I've given you something to think about and help you. Scorpio For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/