I can't help you with the digest bit, but can say that the Jaws issue you're facing may in fact be entirely impossible for the development team to resolve. This doesn't mean that I'm condoning their lack of response; if you release a product you should respond to support queries, and if you charge money for it you should have a fixed time window in which you guarantee that response, but it does mean that I would understand if they told you flat out that you cannot use the game with JFW. Adding the option to attempt to use jaws is very easy. Testing it is not, especially if you don't have a copy of the screen reader. It is illegal to use the demo version to test the game, and I fully understand why the developers may have chosen not to spend a thousand dollars just to test it with one title. Its been a while since I've looked at this issue in my projects, but I remember explicitly adding a warning dialog when Jaws was detected, stating that while I'd tried to add support for it, the player should be aware that no guarantees were made and they should use something else for best results.
-------------------------------------------------- From: "Alex Wallis via Groups.Io" <alexwallis646=googlemail....@groups.io> Sent: Sunday, May 06, 2018 9:02 To: <blind-gamers@groups.io> Subject: [blind-gamers] not impressed with support I have received for a heros call Hi all, I just thought I would write to say to anyone who is thinking of buying a heros call I have received no support from the author at all, I have emailed him twice, and tweeted with no reply to any of it. I know I can use sapi and nvda with it, but the point is I don't want to, I know people have made suggestions for work arounds and many will probably say its not a big deal to use nvda or sapi, but the fact is its denying me the choice to use jaws as it is a pain to keep changing screen readers or unload jaws entirely just to play one game, and lets say I want to multi task and play the game while doing other things as well, I am not familiar with a lot of nvda commands as it is very different to jaws. the fact is also, as I am a paying customer I think I should expect some basic support rather than to just be ignored entirely, I mean if the author comes out with another game tomorrow is the lack of support likely to make me think about buying it? also it has worked with jaws in the past as I saw a youtube video with it working with jaws that was posted a while back, and the game detects jaws as people have said I guess maybe its the keyhook or something, the video certainly used eloquence so I assume it was jaws that was used when the video was posted. on a totally different topic, is there a way to make it so that I receive messages sent to the list as part of the digest email? at the moment I have to keep clicking links to view topics when I want to read replies and I would far rather get them bundled in the actual email. many thanks for any help, Alex. -=-=-=-=-=-=-=-=-=-=-=- Groups.io Links: You receive all messages sent to this group. View/Reply Online (#119098): https://groups.io/g/blind-gamers/message/119098 View All Messages In Topic (2): https://groups.io/g/blind-gamers/topic/18580433 Mute This Topic: https://groups.io/mt/18580433/21656 New Topic: https://groups.io/g/blind-gamers/post Change Your Subscription: https://groups.io/g/blind-gamers/editsub/21656 Group Home: https://groups.io/g/blind-gamers Contact Group Owner: blind-gamers+ow...@groups.io Terms of Service: https://groups.io/static/tos Unsubscribe: https://groups.io/g/blind-gamers/leave/607459/1071380848/xyzzy -=-=-=-=-=-=-=-=-=-=-=-
