Hi Jack, Agreed on all points. When you make a product available to the public, you are in some ways obligated to at least be present so long as you continue to claim the product is available. This doesn't mean making the code work, or even performing serious testing; we all have personal lives, face problems, and in this case lose core parts of the team. However, it doesn't take long to send an email. I can reference this one back to running agarchive.net. Anyone whose been watching the news page (and more so if you're on the development team) knows that I haven't had much time to put into the project lately, and as a result, things aren't moving terribly fast. That said, I'm always watching the contact addresses, and if you get in touch, I'll at least get back to you as soon as I can. I won't promise anything and it may be a long time before your case gets fully resolved, but you'll get a response of some sort. That is, I think, what should be happening here. There are, of course, additional bits and pieces that get added to the mix when you're talking about a commercial product. When someone's paid money for a game, and if you've promised support to your customers, you are much more obligated to respond and resolve issues. If you haven't promised support then we're back where we started, though I wouldn't blame a customer for giving you bad reviews.
-------------------------------------------------- From: "Jack Falejjczyk" <jackf...@gmail.com> Sent: Sunday, May 06, 2018 14:05 To: <blind-gamers@groups.io> Subject: Re: [blind-gamers] not impressed with support I have received for a heros call Alex, there's a saying that I'm not gonna write out on the list, but think about it. The second part of it is "he's not a machine." You're right about paid customers supposed to be getting priority support. Entirely valid point. Should he be replying to your message, absolutely. Does he need to appeal to this subset of users? Not necessarily. Matter of fact, I if I were in your position I would prefer an email, "Hey, sorry man, there really isn't much we can do about that, but we'll keep it in mind." vs just a silent treatment. Either way, you can't expect him to appeal to every single person, particularly when there really isn't much they can do about it. Let me give you this example. I'm an xp user because I kind of have to be *thanks Fusion* but I knew this game wasn't going to work on xp. I knew the game just couldn't work on it, and as an xp user, I know what to expect and what not to expect. I know that a developer is not obligated to support an operating system more than a decade past its prime. Rather than complain, I didn't mind waiting a few days after purchasing my copy, meanwhile beating around the bush to try and get it to work *trying and failing on wine the first go around, using a second machine, then finally finding a distribution of Wine that ran the game.* My point is, just as I know they aren't obligated to support xp, they aren't obligated to support every single screenreader when there are other ways to play it, and a screenreader-agnostic approach that is sapi. Just as much as Aaron Baker was not obligated to include nvda support in Manamon. So, bottom line, you really should know your limits when you say, I paid good money for this, I'm entitled to support. Not the word support. Purchasing the game does not entitle you to becoming on the wheels of the out of sight machine as it were. On 5/6/18, Justin Jones <atreides...@gmail.com> wrote: > It's harsh, but those are things you have to consider when starting a > business. > > On 5/6/18, Jack Falejjczyk <jackf...@gmail.com> wrote: >> Also true. >> >> On 5/6/18, Justin Jones <atreides...@gmail.com> wrote: >>> When you produce a commercial game, i.e. something that someone pays >>> money for, you have an obligation to your paying customers. That >>> priority takes precedents over all other priorities, other than >>> medical ones. This is business ethics 101. >>> >>> On 5/6/18, Jack Falejjczyk <jackf...@gmail.com> wrote: >>>> Alex, Jaws is and will always be a long-standing issue with games. >>>> Also, keep in mind that Joseph is in a different position than he was >>>> a while back, Ian is no longer his second in line as developer >>>> unfortunately. So try to cut him some slack. As for nvda, I was in >>>> your position a while back as a long-time jaws user. But then I >>>> switched. I took the time to learn nvda. And I have since not >>>> regretted it one bit, more to the point I almost grudgingly keep Jaws >>>> around. If you want to learn nvda I will help you, and besides there >>>> is a lot more training materials out there than there was a while >>>> back. The fact of the matter is that you can almost anything done with >>>> nvda that you can with Jaws, and the some. >>>> Back on topic, you should learn about support priority. Your problem >>>> can't hold a candle to the problems people were having in the initial >>>> release where people were getting errors left and right. Since a now >>>> virtually one-man developer can't reply to all support requests at >>>> once (let's not forget he has school to worry about as well,) then he >>>> will probably, if he sees your support request think that if there's a >>>> way around it but the game still runs just as well, to put it on the >>>> backburner. Just some food for thought. >>>> >>>> On 5/6/18, QuentinC <quent...@cfardel.net> wrote: >>>>> Hello, >>>>> >>>>> IF you really don't want to quit Jaws, you could do the following: >>>>> 1. Start AHC >>>>> 2. Set the speech mode to SAPI in the game. You have no choice but >>>>> doing >>>>> that, sorry. >>>>> 3. Press Insert+F2, go to the setting center, and activate sleep mode >>>>> for AHC >>>>> >>>>> Now you can play, unfortunately with SAPI only, but if you press >>>>> Alt+Tab >>>>> then you can use Jaws elsewhere else as usual. >>>>> >>>>> IF you still want to have eloquence in the game, there is a binding >>>>> eloquence-SAPI available; but you will have to pay another 50$ or >>>>> something like that. >>>>> >>>>> >>>>> >>>>> >>>>> >>>> >>>> >>>> >>>> >>> >>> >>> -- >>> Justin M. Jones, M.A. >>> atreides...@gmail.com >>> (254) 624-9155 >>> 701 Ewing St. #509-C, Ft. Wayne IN, 46802 >>> >>> >>> >>> >> >> >> >> > > > -- > Justin M. Jones, M.A. > atreides...@gmail.com > (254) 624-9155 > 701 Ewing St. #509-C, Ft. Wayne IN, 46802 > > > > -=-=-=-=-=-=-=-=-=-=-=- Groups.io Links: You receive all messages sent to this group. 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