Hi Kiley, Well, I suspect HW staff know. I have an mPower with 2 cells on my braille display that intermittently miss a dot. I wrote on the list about this when it occurred. Basically, it was an intermittent problem, but not confirmed by HW when it was sent back following my transplant right after I received it. I sent it in immediately. Once it returned with the same problem, I decided to live with this until I send my unit in for a cleaning. I think HW has heard from some of us about customer service issues in California. Best Regards,
Les -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kylee Sent: Saturday, February 04, 2006 9:11 PM To: Braillenote List Subject: Re: [Braillenote] Keynote 7 upgrade Hi, all This is a big concern, as I get great service from Christchurch. Perhaps it would be worth you all writing to Maurice or someone and expressing your concerns. The US is a big market for HW and if things aren't going well for you guys, then Christchurch needs to know about it. Cheers Kylee ----- Original Message ----- From: "Patricia Kepler" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Sunday, February 05, 2006 2:03 PM Subject: Re: [Braillenote] Keynote 7 upgrade > Kathy, > I have to say, that as much as I love the products humanware puts out there > lack of customer service had me strongly considering another product. > > > When I received my shipment last month, it came with the trekker. The > trekker was missing important components leaving it useless until they were > shipped. It all arrive the Friday before Christmas, so basically I had to > wait an additional 10 days with the holiday interruptions before I could > use the thing. > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.375 / Virus Database: 267.15.1/250 - Release Date: 3/02/2006 > > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
