Hello, No, when I say a tracking number, I mean that UPs gives you a tracking number that is about 9 digits and letters long. this allows you to see where your unit is in flight. Of course, if you sent it in overnight like I did, then there is not going to be a lot of delay once it is shipped. I hope this helps, robert ----- Original Message ----- From: "Powers, Terry (NIH/OD/DEAS) [E]" <[EMAIL PROTECTED]> To: "Robert Stigile" <[EMAIL PROTECTED]>; "Sharon Campbell" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Cc: <[email protected]> Sent: Tuesday, March 20, 2007 3:06 AM Subject: RE: [Braillenote] Repair details
Robert; When you say tracking number, do you mean the RMA number from HW. I think that might be the mix up. Does fedex give out a separate number? Terry Powers -----Original Message----- From: Robert Stigile [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 20, 2007 1:49 AM To: Sharon Campbell; [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED] Cc: [email protected] Subject: Re: [Braillenote] Repair details Hello, When they take all of your information down in the beginning they will ask you for an email address. When the unit is ready to ship back, once it has gone to UPs they will send you a email telling you it has been shipped with the tracking number. this is something that Humanware has set up with UPs it is not something that Humanware does. A lot of companies are going to this, but it is not the company that does it they set it up with UPs to send you the tracking number once it has been shipped. I hope this helps, Robert ----- Original Message ----- From: "Sharon Campbell" <[EMAIL PROTECTED]> To: "Robert Stigile" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Cc: <[email protected]> Sent: Monday, March 19, 2007 8:12 PM Subject: Re: [Braillenote] Repair details > Hi Robert and List: > Robert, there's just one thing I'd like to know, and I'm sure > I'm not alone! How did you work it to get HumanWare to email you > when your unit was shipped back? How did you get them to send you > a tracking number? It seems that you are the exception to the > rule!! > Cheers!! > Yesterday's gone, today's a gift; > tomorrow's not ours, > Please enjoy the Present. > > > > ----- Original Message ----- > >From: "Robert Stigile" <[EMAIL PROTECTED] > >To: "Tom Lange" <[EMAIL PROTECTED]>,"Ray Campbell" > <[EMAIL PROTECTED]>,"Karyn Campbell" > <[EMAIL PROTECTED] > >Date sent: Mon, 19 Mar 2007 18:37:12 -0800 > >Subject: Re: [Braillenote] Repair details > > >Hello All, > >the suggestion of receiving email notification when your unit is > being > >shipped is already being done. > >I have received emails with tracking numbers when I transplanted. > I have > >also received emails with tracking numbers when I received my > unit back in > >January. > >Now, the problem I have and would love to see a fix to this. > when your unit > >is sent in for repairs, it seems as if Humanware staff think that > you are > >automatically going to have the work done so they go ahead with > repairing > >the unit. > >It would really be nice if they would call you and say the unit > needs a new > >mother board which will cost $963 plus tax do you want to wait or > shall we > >go ahead with the work? > >If someone doesn't have the money or a credit card to do the > purchse with, > >and Humanware procedes with the work then they are forced to pay > the cost of > >a new mother board or whatever is in need of fixing. > >It seems to me that it would be nice to have a courtesy call > saying what the > >work on the unit is going to be and a proximate cost of it as > well as > >receiving a confirmation that the user wants the work done. > >thanks for reading. > >Regards, > >Robert > >----- Original Message ----- > >From: "Tom Lange" <[EMAIL PROTECTED] > >To: "Ray Campbell" <[EMAIL PROTECTED]>; "Karyn > Campbell" > ><[EMAIL PROTECTED] > >Cc: "Braillenote List" <[email protected] > >Sent: Monday, March 19, 2007 8:59 AM > >Subject: Re: [Braillenote] Repair details > > > >> Hi, > >> Great idea, Ray. I'm going to suggest this to Humanware as > well. > >> Tom > > >> ----- Original Message ----- > >> From: "Ray Campbell" <[EMAIL PROTECTED] > >> To: "Karyn Campbell" <[EMAIL PROTECTED] > >> Cc: "Braillenote List" <[email protected] > >> Sent: Monday, March 19, 2007 7:11 AM > >> Subject: RE: [Braillenote] Repair details > > > >> Hi All: > > >> Another suggestion for HW. Some places such as Dell Computer > send you > >> an e-mail when your unit ships. I'd like to see HW send an > e-mail when > >> the BN or VN you've sent for repair is shipped back to you with > the UPS > >> Tracking Number in it. That way, you can track the package, > have a > >> pretty good idea when it will get to you and make any > arrangements you > >> have to such as asking neighbors or others to sign for it. I > know I > >> would find this useful since I live in a condo and often, UPS > comes when > >> I am not here. > > >> Thanks, > > >> Ray Campbell, Help Desk Technician > >> Adaptive Technology Center > >> Chicago Lighthouse for People Who Are Blind or Visually Impaired > >> 1850 W. Roosevelt Road > >> Chicago, IL 60608 > >> 312-997-3651 (Voice/Relay) or > >> 888-825-0080 (voice/Relay) > >> [EMAIL PROTECTED] > >> AIM Screen Name: tclhelp > > > >> ___ > >> Replies to this message will go directly to the sender. > >> If your reply would be useful to the list, please send a > >> copy to the list as well. > > >> To leave the BrailleNote list, send a blank message to > >> [EMAIL PROTECTED] > >> To view the list archives or change your preferences, visit > >> http://list.humanware.com/mailman/listinfo/braillenote > > > >> __________ NOD32 2127 (20070319) Information __________ > > >> This message was checked by NOD32 antivirus system. > >> http://www.eset.com > > > > >> ___ > >> Replies to this message will go directly to the sender. > >> If your reply would be useful to the list, please send a > >> copy to the list as well. > > >> To leave the BrailleNote list, send a blank message to > >> [EMAIL PROTECTED] > >> To view the list archives or change your preferences, visit > >> http://list.humanware.com/mailman/listinfo/braillenote > > > > >___ > >Replies to this message will go directly to the sender. > >If your reply would be useful to the list, please send a > >copy to the list as well. > > >To leave the BrailleNote list, send a blank message to > >[EMAIL PROTECTED] > >To view the list archives or change your preferences, visit > >http://list.humanware.com/mailman/listinfo/braillenote > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
