Hi Sammie; Sounds like a good method. When do you give them your credit card number? I would not rather send it at the beginning. Who knows who might get their hands on it. Also I want to know what my bill will be before I give them my number. Terry Powers
-----Original Message----- From: sammie clay [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 20, 2007 12:55 PM To: Write Humanware Subject: Re: [Braillenote] Repair details Hello List, Mr. Stigile is correct. HumanWare always sends me an E-mail when the repairs are completed and they direct UPS to send me a tracking number. Maybe this is because I request this service when I call them to get the RMA number. I also ask, at that time, that they inform me of any repairs they find that are not a part of my written or oral request. I get the name of the customer service person I speak with and then I check in about ten days as to the status of the repairs. I also place a written letter in the shipping container, on top of my BrailleNote, annotating what I want HumanWare to do. In this letter, I include the RMA number, my home address, a phone where I can be reached, and my E-Mail address. My device is worth more than six thousand dollars, and I leave as little to chance as possible. When the repairs are complete, and the device is ready for shipping, UPS sends a message which tells me the date I will receive the device and the tracking number. I usually receive the message two or three days before delivery. I always send my device for two day delivery and HumanWare returns it the same way. When you send your device in for repair or transplant, bee sure you tell the customer service representative that you want to be notified of any additional repairs and that you'd like to have a tracking number when your device is shipped. The representative will put this information in your service order, but you can ensure it's there by reiterating your request when you call for a status report. Sammie D. Clay ---- Original Message ------ From: Mike Welty <[EMAIL PROTECTED] Subject: Re: [Braillenote] Repair details Date sent: Tue, 20 Mar 2007 08:05:36 -0500 That would delay the repair even longer. Some of us want our units back as son as possible, and we shipped the unit in for service anyways. > ----- Original Message ----- >From: "Robert Stigile" <[EMAIL PROTECTED] >To: "Tom Lange" <[EMAIL PROTECTED]>,"Ray Campbell" <[EMAIL PROTECTED]>,"Karyn Campbell" <[EMAIL PROTECTED] >Date sent: Mon, 19 Mar 2007 18:37:12 -0800 >Subject: Re: [Braillenote] Repair details >Hello All, >the suggestion of receiving email notification when your unit is being >shipped is already being done. >I have received emails with tracking numbers when I transplanted. I have >also received emails with tracking numbers when I received my unit back in >January. >Now, the problem I have and would love to see a fix to this. when your unit >is sent in for repairs, it seems as if Humanware staff think that you are >automatically going to have the work done so they go ahead with repairing >the unit. >It would really be nice if they would call you and say the unit needs a new >mother board which will cost $963 plus tax do you want to wait or shall we >go ahead with the work? >If someone doesn't have the money or a credit card to do the purchse with, >and Humanware procedes with the work then they are forced to pay the cost of >a new mother board or whatever is in need of fixing. >It seems to me that it would be nice to have a courtesy call saying what the >work on the unit is going to be and a proximate cost of it as well as >receiving a confirmation that the user wants the work done. >thanks for reading. >Regards, >Robert >----- Original Message ----- >From: "Tom Lange" <[EMAIL PROTECTED] >To: "Ray Campbell" <[EMAIL PROTECTED]>; "Karyn Campbell" ><[EMAIL PROTECTED] >Cc: "Braillenote List" <[email protected] >Sent: Monday, March 19, 2007 8:59 AM >Subject: Re: [Braillenote] Repair details >> Hi, >> Great idea, Ray. I'm going to suggest this to Humanware as well. >> Tom >> ----- Original Message ----- >> From: "Ray Campbell" <[EMAIL PROTECTED] >> To: "Karyn Campbell" <[EMAIL PROTECTED] >> Cc: "Braillenote List" <[email protected] >> Sent: Monday, March 19, 2007 7:11 AM >> Subject: RE: [Braillenote] Repair details >> Hi All: >> Another suggestion for HW. Some places such as Dell Computer send you >> an e-mail when your unit ships. I'd like to see HW send an e-mail when >> the BN or VN you've sent for repair is shipped back to you with the UPS >> Tracking Number in it. That way, you can track the package, have a >> pretty good idea when it will get to you and make any arrangements you >> have to such as asking neighbors or others to sign for it. I know I >> would find this useful since I live in a condo and often, UPS comes when >> I am not here. >> Thanks, >> Ray Campbell, Help Desk Technician >> Adaptive Technology Center >> Chicago Lighthouse for People Who Are Blind or Visually Impaired >> 1850 W. Roosevelt Road >> Chicago, IL 60608 >> 312-997-3651 (Voice/Relay) or >> 888-825-0080 (voice/Relay) >> [EMAIL PROTECTED] >> AIM Screen Name: tclhelp >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a >> copy to the list as well. >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> __________ NOD32 2127 (20070319) Information __________ >> This message was checked by NOD32 antivirus system. >> http://www.eset.com >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a >> copy to the list as well. >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote _________________________________________________________________ _____ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email _________________________________________________________________ _____ ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
