As far as I can remember, HumanWare's policy has been to require and
inspection if you let your maintenance agreement lapse and decide to renew
it. They usually send a notice that your ma will expire and I remember
reading about the inspection requirement. I also remember reading HumanWare
may refuse to renew an MA after the inspection.
Whether it's fair or not, that is their policy.
Terri Amateur Radio call sign KF6CA.
----- Original Message -----
From: "Powers, Terry (NIH/OD/DEAS) [E]" <[EMAIL PROTECTED]>
To: "Mary Ellen Earls" <[EMAIL PROTECTED]>; "Braillenote List"
<[email protected]>
Sent: Monday, June 11, 2007 4:04 AM
Subject: RE: [Braillenote] Upset or disappointed, I can't decide which:
Hi Maryellen;
Is there any chance they could have gotten the imfo mixed up for the
different machines? I would be tempted to call back and talk to a
different person and see if you get the same imformation. Do you have
any record of when you bought each machine to use as proof.
Is this message telling me that if I had not bought a maintainence
agreement for o7 and then chose to, since the machine is getting older,
for o8, I would have to send it in for inspection.
HW, is this correct? I have never heard anything like this before.
This surely is not fair!
Terry Powers
-----Original Message-----
From: Mary Ellen Earls [mailto:[EMAIL PROTECTED]
Sent: Friday, June 08, 2007 6:41 PM
To: Braillenote List
Subject: [Braillenote] Upset or disappointed, I can't decide which:
Hi guys!
I can't decide whether to be upset or disappointed.
I just got a letter from Hw telling me that my Service agreement for my
Voice Note Mpower was due to be renewed.
Ok so when I called to give the credit card information, I asked about
the
Braille Note mpower which I had been informed would need a Service
agreement
in July, 2007 the month being the anniversary of the original purchase
month
of my classic.
So I inquired about buying a service agreement for this mpower Braille
Note
and was told 1, the contract had been up in February, 2007 not July.
2. I was informed that in order to get a service agreement I would have
to
send the machine in for inspection.
you people have redoubled your efforts on customer focus? Doesn't sound
like it to me.
I'll be happy to sell my Braille Note mpower and my Pk back to Humanware
and
they can charge me rent if they are going to be that proprietary and
patronizing.
I mean come on, guys, first you send us the lousiest upgrade in history
part
of which still doesn't work and now this?Let's get rid of this
psychologist
who is running your ship and get a smart businessman in charge.
And this is to say absolutely nothing about my pk which had to be sent
in
last fall because the machine was more frozen than a corpse. I asked for
a
service agreement but the Godfather didn't deem it broke enough so I had
to
spend about $500 to get half a keyboard replaced.
Come on guys and you are wondering why business is bad? Get real I don't
want to hear the excuse we gotta eat too.
You don't hear me bitch too often on this list but I am let down very
badly.
Unlike many of you, I paid out of pocket for 3 machines so have a lot of
bucks invested in your company and to hear this kind of crap is
extremely
disturbing to me.
I just hope your competition doesn't launch a trade-in offer this
afternoon
because chances are that at least one of these machines would be placed
on
the block.
Very disappointedly yours,
Mary Ellen Earls
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