Ray, I very much agree with you that the KeyShop service that HumanWare had in years past was invaluable for Braille display cleanings and other minor repairs. But, it looks like the convention conditions were not optimal for this type of work as it really isn't realistic to do all of this type of owrk in a hotel room with so much electric charge. And, it looked like there were many issues with customers not being satisfied with the work that was being done at the conventions as an end result, they were required to send the unit back to the main office for a more thorough and quality cleaning or repair. Yes, it is extremely hard to be without ones unit for a week or more, depending on the turn-around time. I know that I am spoiled with this, but this is the reason I appreciate and value owning a mPower and PK. The only flaw I see with these Repair Centers is that it will still take some time for the Repair Centers to receive the require parts and not to meniton the training time that will be required to get each and every center going. I am not being harsh, rather just pointing out possible problems with your ideas.
Thanks, Kevin I would encourage you to visit the Chaos World of Assistive Technology Blog at: http://www.chaosat.wordpress.com/ Postings are dealing with the latest and greatest happenings, tips and tricks and other items of interest. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ray Campbell Sent: Tuesday, July 01, 2008 9:28 AM To: [email protected] Subject: RE: [Braillenote] Key Shop at the ACB Convention? Hi Kevin and all: I find the fact that HW won't be offering the KeyShop service at conventions a huge disappointment. It was always very handy to take your Braillenote or Voicenote in at convention for Braille display cleaning and other minor repairs. It seems the only way people can have these things done now is to send the unit away and be without it for a period of time. For major repairs, of course, I have no issue with having to send away the unit. However, for minor things like Braille Display cleaning there need to be ways users can take their units somewhere and have the work done so they don't have to be without them. KeyShop offered a great way for those attending the major conferences to do this. HW needs to remember that while some of us who use the Braillenote family have a PC, others do not and to be without their Braillenote product even for a week to 10 days is a hardship. If Humanware isn't going to offer KeyShop service at conferences, then I would like to see them begin working with adaptive technology centers and other places around the country and world to license individuals with the right skills and qualifications to perform minor repairs and display cleaning of their products. Then, they should publicize a list of these locations, and/or, have Technical Support direct people needing such repairs or cleaning to a location near them. Of course, this has to be paid for. My ideas on accomplishing that are: have the individual take their unit into a repair location, have the work done and pay for it like repairing a car, or, if Technical Support refers someone to a repair location, that person go in with some sort of authorization number that allows the place making the repairs to bill Humanware. Thanks, Ray Campbell, Help Desk Technician Adaptive Technology Center Chicago Lighthouse for People Who Are Blind or Visually Impaired 1850 W. Roosevelt Road Chicago, IL 60608 312-997-3651 (Voice/Relay) or 888-825-0080 (voice/Relay) [EMAIL PROTECTED] AIM Screen Name: tclhelp ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote No virus found in this incoming message. Checked by AVG. Version: 8.0.101 / Virus Database: 270.4.3/1528 - Release Date: 7/1/2008 7:26 AM ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
