Hello Mr. Campbell,
Thank you for your comments about HumanWare establishing
servicing stations in various locations around the country. Not
owning a PC, I've always found it a hardship to be without my
BrailleNote for the time it takes to send it in for a cleaning or
battery change. I think your suggestions commendable and worth
HumanWare's considering.
Sammie D. Clay
----- Original Message -----
From: "Ray Campbell" <[EMAIL PROTECTED]
To: <[email protected]
Date sent: Tue, 01 Jul 2008 11:27:52 -0500
Subject: RE: [Braillenote] Key Shop at the ACB Convention?
Hi Kevin and all:
I find the fact that HW won't be offering the KeyShop service at
conventions a huge disappointment. It was always very handy to
take
your Braillenote or Voicenote in at convention for Braille
display
cleaning and other minor repairs. It seems the only way people
can have
these things done now is to send the unit away and be without it
for a
period of time.
For major repairs, of course, I have no issue with having to send
away
the unit. However, for minor things like Braille Display
cleaning there
need to be ways users can take their units somewhere and have the
work
done so they don't have to be without them. KeyShop offered a
great way
for those attending the major conferences to do this.
HW needs to remember that while some of us who use the
Braillenote
family have a PC, others do not and to be without their
Braillenote
product even for a week to 10 days is a hardship. If Humanware
isn't
going to offer KeyShop service at conferences, then I would like
to see
them begin working with adaptive technology centers and other
places
around the country and world to license individuals with the
right
skills and qualifications to perform minor repairs and display
cleaning
of their products. Then, they should publicize a list of these
locations, and/or, have Technical Support direct people needing
such
repairs or cleaning to a location near them.
Of course, this has to be paid for. My ideas on accomplishing
that are:
have the individual take their unit into a repair location, have
the
work done and pay for it like repairing a car, or, if Technical
Support
refers someone to a repair location, that person go in with some
sort of
authorization number that allows the place making the repairs to
bill
Humanware.
Thanks,
Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL 60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
[EMAIL PROTECTED]
AIM Screen Name: tclhelp
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