Or, HW could make equipment available, possibly at a reduced price, to places around the country and world to loan out to folks when their units have to be repaired. The way I'd see this working is: 1. User calls Tech Support with a problem. 2. It is determined that the user needs to send his or her unit in. User gets RMA number. 3. Let's use the Chicago Lighthouse as an example. Tech Support representative informs the user that the Chicago Lighthouse is his or her closest center to get a loaner from. User either brings the Braillenote product needing repair in, or sends it to the Lighthouse. Lighthouse loans him or her a loaner, has the user sign an agreement that he or she is responsible for any damages, and ships the unit needing repair out. When the unit comes back to the Lighthouse, the user is contacted, and does not get his or her original unit back until the loaner is returned.
. We've started doing loaning of equipment of all sorts here at the Chicago Lighthouse and it is very much appreciated. Thanks, Ray Campbell, Help Desk Technician Adaptive Technology Center Chicago Lighthouse for People Who Are Blind or Visually Impaired 1850 W. Roosevelt Road Chicago, IL 60608 312-997-3651 (Voice/Relay) or 888-825-0080 (voice/Relay) [EMAIL PROTECTED] AIM Screen Name: tclhelp ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
