Forgive my French, but my response to the below is "balls!" Leaving aside
for the moment whether this is a good update or not, Humanware is a
business. We are customers. As customers, we get the right to give both
positive and negative feedback. Gratitude has no part in a commercial
relationship; it is an exchange of labor/materials for money. If all goes
well, everyone wins. If the customer doesn't feel he/she is being well
served, he/she gets to complain or take their business somewhere else.
Let's not kid ourselves, Humanware is a business. They aren't making the
BrailleNote out of Christian (or other charity.) They have found a business
model that works, and more power to them. I mean no denigration by saying
this, I just refuse to be required to bend the knee in gratitude for a good
product. Do you have the same attitude about clothing, or beer, or USB
drives?
This expectation of gratitude is something I run into in our community all
the time, and I just don't get it. It's a distortion and gets in the way of
conducting good consumer relationships with our companies.
Chris Bartlett
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of mike welty
Sent: Thursday, January 29, 2009 11:08 AM
To: Carol Pearson; John Patrick Houck; Braillenote
Subject: Re: [Braillenote] KeySoft 8.0
I personally think that hw is doing a good job with this update from what
I've seen. they've over come a couple things that people have wanted for a
long time. your making it sound like hw is just throwing things in. show
some respect for the people that have to write and debug the code for this
to work. how would you feel if someone's like I'm glad you are making
something, but it's not good enough to meet my personal needs so release
something else right away.
be happy that we're getting an update at all please.
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