Hi David, Josh, I won't comment on the projects that keep the R&D team very busy as this is not my role, and I fully understand the commercial reasons for not advertising too much of what is being developed until it's almost ready to be released.
I will however just say here again, that I (and other staff members) read and follow the discussions on the braillenote list on a very regular basis. If I don't step in the discussions, it's mostly a question of lack of time available to do so, and also because of confidentiality reasons that would dictate too much of what I could or couldn't say and restrain my comments. On top of that, typical internet discussion syndrome implies that some people will misinterpret things being said, escalate things, requiring follow up, corrections, explanations, even apologies, etc... and it ends up being a full time job, and a very depressing one for that matter. Some users are very skilled and knowledgeable to contribute to those discussions and help others, and it's great to have that help for everyday issues. However, when a juicy problem arises through the braillenote list, it doesn't get unnoticed, and usually ends up being investigated in the R&D. The tech support channels are of course usually a better way to report issues. As this had been suggested already in the past, we'll look at improving that communication channel. Best regards, Alex --------- Alex BEC Software Design Engineer HumanWare Christchurch, New Zealand S: alexandrebec IP phone: 344 www.humanware.com ........................................................................ ........................................ The power is in your hands -----Original Message----- From: David Meador [mailto:[email protected]] Sent: Monday, 4 April 2011 6:02 a.m. To: Josh Gregory; Greg Stilson; Lucia Gomez; Alex Bec Cc: [email protected] Subject: re: [Braillenote] our concerns Dear Josh, You've written a respectful request. For me, I'm wanting the Note-taker to grow up and become a PC, especially for browsing the internet. Perhaps that's impossible with today's BrailleNote firmware software interfaces. But at the very least, Humanware tech people owe us the courtesy of a periodic response to our discussion points and questions. David Beyond Vision Nashville, TN 615-385-0784 www.davidmeador.com > ----- Original Message ----- >From: Josh Gregory <[email protected] >To: [email protected], [email protected],[email protected] >Date sent: Sun, 03 Apr 2011 02:20:12 -0400 >Subject: [Braillenote] our concerns >?Hello, >My name is Joshua Gregory. I use a BrailleNote Mpower with a 32- >cell braille display running KeySoft 8, build 21. I am writing >this letter on behalf of myself as well as the BrailleNote list. > I, as well as the list, am concerned that if certain features >are not introduced to KeySoft, such as better word support, or an >SDK, that the BrailleNote will no longer be as competitive in the >blindness PDA market as it is today in just a matter of a few >years or so. For instance, the Braille Sense products from HIMS >now have an SDK available for programmers interested in writing >programs for the Braille Sense, with the upcoming 6.0 firmware >release from HIMS. We, as BrailleNote users, do not yet have >this available to us and we would like to see this implemented. >With this, we could write games for the BN, such as uno, and also >write programs that we could all benefit from. > We are also concerned with the absence to response from hw >staff to questions posed on the list. While many people on the >list are able to answer most of the questions posed there, we as >a collective group strongly feel that more communication would be >valuable to feel a company presence on the list. > I strongly hope that this letter will be taken into >consideration to both better the braillenote line of products and >to make us bn users feel a presence from the company on very >critical issues. >Thank you. >Sincerely, >Joshua Gregory, >Eleventh Grader at the Maryland School for the Blind >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. >To leave the BrailleNote list, send a blank message to >[email protected] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
