Thanks for replying. It is good to be reassured that you (hw) are listening, albeit silently.
On 4/5/11, Alex Bec <[email protected]> wrote: > Hi David, Josh, > > I won't comment on the projects that keep the R&D team very busy as this > is not my role, and I fully understand the commercial reasons for not > advertising too much of what is being developed until it's almost ready > to be released. > > I will however just say here again, that I (and other staff members) > read and follow the discussions on the braillenote list on a very > regular basis. If I don't step in the discussions, it's mostly a > question of lack of time available to do so, and also because of > confidentiality reasons that would dictate too much of what I could or > couldn't say and restrain my comments. On top of that, typical internet > discussion syndrome implies that some people will misinterpret things > being said, escalate things, requiring follow up, corrections, > explanations, even apologies, etc... and it ends up being a full time > job, and a very depressing one for that matter. > > Some users are very skilled and knowledgeable to contribute to those > discussions and help others, and it's great to have that help for > everyday issues. However, when a juicy problem arises through the > braillenote list, it doesn't get unnoticed, and usually ends up being > investigated in the R&D. > The tech support channels are of course usually a better way to report > issues. > > As this had been suggested already in the past, we'll look at improving > that communication channel. > > Best regards, > Alex > > > --------- > Alex BEC > Software Design Engineer > HumanWare > > Christchurch, New Zealand > S: alexandrebec > IP phone: 344 > www.humanware.com > ........................................................................ > ........................................ The power is in your hands > > > > > -----Original Message----- > From: David Meador [mailto:[email protected]] > Sent: Monday, 4 April 2011 6:02 a.m. > To: Josh Gregory; Greg Stilson; Lucia Gomez; Alex Bec > Cc: [email protected] > Subject: re: [Braillenote] our concerns > > Dear Josh, > > You've written a respectful request. For me, I'm wanting the > Note-taker to grow up and become a PC, especially for browsing > the internet. Perhaps that's impossible with today's BrailleNote > firmware software interfaces. But at the very least, Humanware > tech people owe us the courtesy of a periodic response to our > discussion points and questions. > > David > > > > Beyond Vision > Nashville, TN 615-385-0784 > www.davidmeador.com > >> ----- Original Message ----- >>From: Josh Gregory <[email protected] >>To: [email protected], > [email protected],[email protected] >>Date sent: Sun, 03 Apr 2011 02:20:12 -0400 >>Subject: [Braillenote] our concerns > >>?Hello, >>My name is Joshua Gregory. I use a BrailleNote Mpower with a 32- >>cell braille display running KeySoft 8, build 21. I am writing >>this letter on behalf of myself as well as the BrailleNote list. >> I, as well as the list, am concerned that if certain features >>are not introduced to KeySoft, such as better word support, or an >>SDK, that the BrailleNote will no longer be as competitive in the >>blindness PDA market as it is today in just a matter of a few >>years or so. For instance, the Braille Sense products from HIMS >>now have an SDK available for programmers interested in writing >>programs for the Braille Sense, with the upcoming 6.0 firmware >>release from HIMS. We, as BrailleNote users, do not yet have >>this available to us and we would like to see this implemented. >>With this, we could write games for the BN, such as uno, and also >>write programs that we could all benefit from. >> We are also concerned with the absence to response from hw >>staff to questions posed on the list. While many people on the >>list are able to answer most of the questions posed there, we as >>a collective group strongly feel that more communication would be >>valuable to feel a company presence on the list. >> I strongly hope that this letter will be taken into >>consideration to both better the braillenote line of products and >>to make us bn users feel a presence from the company on very >>critical issues. >>Thank you. >>Sincerely, >>Joshua Gregory, >>Eleventh Grader at the Maryland School for the Blind > >>___ >>Replies to this message will go directly to the sender. >>If your reply would be useful to the list, please send a >>copy to the list as well. > >>To leave the BrailleNote list, send a blank message to >>[email protected] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > -- Have a great day, Alex (msg sent from GMail website) [email protected]; http://www.facebook.com/mehgcap ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
