Hi Terri and all,
Thanks for your comments.
First, I wish to reiterate what my colleague from New Zealand wrote. We,
at Humanware Canada as well as our branches in US, UK and Australia,
follow the discussion in the list and keep precious notes of your
feedback. This information was integrated in the design of the new Apex
and will be as well in future versions of our products. Your feedback is
also precious when defining the content of new KeySoft versions such as
9.1 which included various requests from the list.
As part as our commitment to Braille literacy, we continue focusing our
efforts towards the development of new Braille products, the evolution
of the existing ones and the resolution of software issues. For example,
presently our first priority is to investigate and fix the Apex issue
whereas the TTS stops and the device freezes as some of you reported to
the list or to our tech support team.
Best regards,
Lucia Gomez
Product manager
-----Original Message-----
From: Terri Pannett [mailto:[email protected]]
Sent: 6 avril 2011 12:44
To: Alex Bec; David Meador; Josh Gregory; Greg Stilson; Lucia Gomez
Cc: [email protected]
Subject: Re: [Braillenote] our concerns
That's the most lame-brained excuse I ever heard! Besidess, this man is
in
New Zealand, not Canada, where the HumanWare headquarters is located!
The fact is HIMS and GW Micro take the time to respond to their lists.
No
apologies or recriminations were necessary on those lists. I understand
why
a company wouldn't want to give away information until a new product
comes
out, but the excuse "I don't have time," is really no excuse at all.
This
man in New Zealand doesn't have the time to respond to us, but what
about
the other employees--the ones based in Quebec? What's their excuse?
Terri Amateur Radio call sign KF6CA.
----- Original Message -----
From: "Alex Bec" <[email protected]>
To: "David Meador" <[email protected]>; "Josh Gregory"
<[email protected]>; "Greg Stilson" <[email protected]>;
"Lucia
Gomez" <[email protected]>
Cc: <[email protected]>
Sent: Tuesday, April 05, 2011 1:46 PM
Subject: RE: [Braillenote] our concerns
Hi David, Josh,
I won't comment on the projects that keep the R&D team very busy as this
is not my role, and I fully understand the commercial reasons for not
advertising too much of what is being developed until it's almost ready
to be released.
I will however just say here again, that I (and other staff members)
read and follow the discussions on the braillenote list on a very
regular basis. If I don't step in the discussions, it's mostly a
question of lack of time available to do so, and also because of
confidentiality reasons that would dictate too much of what I could or
couldn't say and restrain my comments. On top of that, typical internet
discussion syndrome implies that some people will misinterpret things
being said, escalate things, requiring follow up, corrections,
explanations, even apologies, etc... and it ends up being a full time
job, and a very depressing one for that matter.
Some users are very skilled and knowledgeable to contribute to those
discussions and help others, and it's great to have that help for
everyday issues. However, when a juicy problem arises through the
braillenote list, it doesn't get unnoticed, and usually ends up being
investigated in the R&D.
The tech support channels are of course usually a better way to report
issues.
As this had been suggested already in the past, we'll look at improving
that communication channel.
Best regards,
Alex
---------
Alex BEC
Software Design Engineer
HumanWare
Christchurch, New Zealand
S: alexandrebec
IP phone: 344
www.humanware.com
........................................................................
........................................ The power is in your hands
-----Original Message-----
From: David Meador [mailto:[email protected]]
Sent: Monday, 4 April 2011 6:02 a.m.
To: Josh Gregory; Greg Stilson; Lucia Gomez; Alex Bec
Cc: [email protected]
Subject: re: [Braillenote] our concerns
Dear Josh,
You've written a respectful request. For me, I'm wanting the
Note-taker to grow up and become a PC, especially for browsing
the internet. Perhaps that's impossible with today's BrailleNote
firmware software interfaces. But at the very least, Humanware
tech people owe us the courtesy of a periodic response to our
discussion points and questions.
David
Beyond Vision
Nashville, TN 615-385-0784
www.davidmeador.com
> ----- Original Message -----
>From: Josh Gregory <[email protected]
>To: [email protected],
[email protected],[email protected]
>Date sent: Sun, 03 Apr 2011 02:20:12 -0400
>Subject: [Braillenote] our concerns
>?Hello,
>My name is Joshua Gregory. I use a BrailleNote Mpower with a 32-
>cell braille display running KeySoft 8, build 21. I am writing
>this letter on behalf of myself as well as the BrailleNote list.
> I, as well as the list, am concerned that if certain features
>are not introduced to KeySoft, such as better word support, or an
>SDK, that the BrailleNote will no longer be as competitive in the
>blindness PDA market as it is today in just a matter of a few
>years or so. For instance, the Braille Sense products from HIMS
>now have an SDK available for programmers interested in writing
>programs for the Braille Sense, with the upcoming 6.0 firmware
>release from HIMS. We, as BrailleNote users, do not yet have
>this available to us and we would like to see this implemented.
>With this, we could write games for the BN, such as uno, and also
>write programs that we could all benefit from.
> We are also concerned with the absence to response from hw
>staff to questions posed on the list. While many people on the
>list are able to answer most of the questions posed there, we as
>a collective group strongly feel that more communication would be
>valuable to feel a company presence on the list.
> I strongly hope that this letter will be taken into
>consideration to both better the braillenote line of products and
>to make us bn users feel a presence from the company on very
>critical issues.
>Thank you.
>Sincerely,
>Joshua Gregory,
>Eleventh Grader at the Maryland School for the Blind
>___
>Replies to this message will go directly to the sender.
>If your reply would be useful to the list, please send a
>copy to the list as well.
>To leave the BrailleNote list, send a blank message to
>[email protected]
>To view the list archives or change your preferences, visit
>http://list.humanware.com/mailman/listinfo/braillenote
___
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
To leave the BrailleNote list, send a blank message to
[email protected]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
__________ Information from ESET NOD32 Antivirus, version of virus
signature
database 6017 (20110405) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
___
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
To leave the BrailleNote list, send a blank message to
[email protected]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
