I have to say that with my Apex when I get this error message it is because
of my internet connection, not the Braille Note.
I realize we all have different issues, but for the most part my Apex works
pretty well now with Key Mail and Key Web.
Crystal
----- Original Message -----
From: "Joseph Lee" <[email protected]>
To: "Christopher Gray" <[email protected]>; <[email protected]>
Cc: <[email protected]>; <[email protected]>
Sent: Wednesday, April 20, 2011 4:52 PM
Subject: re: [Braillenote] error 10050 messages continually happening
Hi,
It seems to be connection issue. Usually, reconnecting to the connection
that worked solves it (for the most of the time). If not, I'd do a soft
reset then try this again.
And yes, Apex is a different system, but the UI makes it known that it is
still using look and feel of KeySoft.
Cheers,
Joseph
----- Original Message -----
From: Christopher Gray <[email protected]
To: peter greco <[email protected]
Date sent: Wed, 20 Apr 2011 09:52:47 -0700 (Pacific Daylight Time)
Subject: re: [Braillenote] error 10050 messages continually happening
Yes, it does. I would have thought that such problems would be sorted out
with the Apex. It was relatively common in the PK but we were always told
it was a memory issue.
I do want to emphasize though that I primarily experienced 10060 SMTP
errors, not 10050. It is possible this is something entirely different
with Apex. Humanware tech support should have weighed in on this days
ago.
If it were me though, and given that this is a problem that came up
recently and pretty clearly seems to be an Apex problem, I'd probably
reset the whole email system and see what happens. If that fixes the
issue, it's a pretty serious problem from a user point of view, I'd say.
Chris
Chris
On Wed, 20 Apr 2011, peter greco wrote:
Hi Chris
I assume this means losing all my emails on the Apex? Or at least needing
to
back them all up first?
Best!
Peter
----- Original Message -----
From: Christopher Gray <[email protected]
To: peter greco <[email protected]
Date sent: Tue, 19 Apr 2011 17:18:07 -0700 (Pacific Daylight Time)
Subject: re: [Braillenote] error 10050 messages continually happening
Peter:
The error itself is an SMTP error, and I most often have seen 10060 SMTP
errors.
Error 10050
WILL NOT BE ABLE TO PROTECT OUTGOING MAIL (SMPT PROTOCOL). ERROR 10050
When I have seen error messages like this, they often turn out to be
SSL-related issues. I have been able to cure such errors by completely
deleting all mail folders and allowing BrailleNote to recreate them.
Depending on your use of BrailleNote, this is a bit apinful, but worth
considering if it's not too disruptive.
Chris
On Wed, 20 Apr 2011, peter greco wrote:
Hey Jasmine
No, it can happen say I've just downloaded emails and then I go to send,
or
vice versa, the error 10050 message occurs.
And this has only happened in the last couple of weeks.
Things wirelessly work fine with the Voice Sense.
Peter
----- Original Message -----
From: Jasmine Kotsay <[email protected]
To: peter greco <[email protected]>, [email protected],
[email protected]
Date sent: Tue, 19 Apr 2011 06:03:03 -0700
Subject: re: [Braillenote] error 10050 messages continually happening
Hi,
Peter, does this happen when you first turn on your Apex?
----- Original Message -----
From: peter greco <[email protected]
To: Mara Kelland <[email protected]>,
[email protected]
Date sent: Tue, 19 Apr 2011 21:54:48 +0930
Subject: [Braillenote] error 10050 messages continually happening
On many occasions in recent times, I get the message "error 10050
error connecting to pop server" when trying to download email.
I also get the message "error 10050 error connecting to SMPT
server" when trying to send email.
I turn wireless internet off and then on again, sometimes 3 or 4
times and then I can send or receive emails, depending on what
I'm trying to achieve.
I have done both a soft reset and the reset where I hold the
reset button in for a few seconds. This may "fix" the issue, but
only temporarily, the problem continues to occur.
Can't think of anything different in my email behaviour that has
made this happen.
I have a Bt 32 Apex running 9,1.
Peter
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----------------------------------------
Christopher Gray, President
Bay Area Digital
Promoting good health with great technology
870 Market Street, #653
San Francisco, CA 94102
Phone: (415) 217-6667
fax: (415) 962-2520
Email: [email protected]
----------------------------------------
Christopher Gray, President
Bay Area Digital
Promoting good health with great technology
870 Market Street, #653
San Francisco, CA 94102
Phone: (415) 217-6667
fax: (415) 962-2520
Email: [email protected]
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