Jonathan, the main thing I'd say is that they shouldn't send out the
reminders free matter for the blind (if in fact they really do send them
out at all). I'd rather see it sent with regular postage, even if there is
a Braille reminder to renew in the envelope. I somehow think free matter
stuff doesn't get sent as reliably as stuff with postage on it. Of course
another wonderful option would be to get a reminder by email for those who
are online.
Peggy
At 01:23 PM 2/23/2004 +1300, you wrote:
Don and all, thanks for these excellent comments. The service contracts
are a Pulse Data Humanware initiative. I've passed on some of this
feedback, and will talk with PDH about what happens now and what might be
done to improve the process. I'm in California at present so may be able
to get further info on this tomorrow when I go to the PDH office.
Jonathan Mosen
BrailleNote Product Marketing Manager
Pulse Data International Ltd
DDI: +64-3-373-6192
Fax: +64-3-384 4933
Mobile: +64-21 466 736
Email: [EMAIL PROTECTED]
Internet: www.pulsedata.com
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