Hi everyone,
We value the use of the BrailleNote discussion list as a means by which
customers can share tips and tricks with one another, as well
as discuss ideas for improving the product. You'll recall for example that
many of your suggestions for the ideal Planner were
incorporated into KeySoft 5.1, which has been extremely favourably
received.
It's therefore with much sadness that I have to tell you that over the
weekend, a person employed by one of our competitors posted
inflammatory and at times misleading information on our list designed to
portray the BrailleNote and Pulse Data in a negative light.
We find this inappropriate and regrettable. This list is of course a
public list. Any competitor interested in finding out what the market
is thinking and feeling will of course monitor the lists of competitors.
We do this ourselves. But monitoring the list for market
intelligence is quite different from making up a name and posting in a way
that seeks to inflame discussion. I must stress that we
have no reason to believe that senior people at the company concerned were
aware of this employee's actions and we have raised
the matter with them to deal with as they see fit.
I also want to stress that this in no way invalidates the comments I sent
on Monday evening about our renewed development efforts,
and our commitment to delivering on many of the feature requests you've
suggested. We acknowledge that we need to deliver a lot
more, and a lot more regularly. We've taken steps to make sure that
happens. I simply hope that this deception is a one-off and that
this will not have established a very unfortunate pattern that would
destroy the usefulness of lists like these.
Let me stress to our genuine customers without corporate barrows to push
that we have always, and will continue to, welcome your
feedback, positive or otherwise.
Jonathan Mosen
BrailleNote Product Marketing Manager
Pulse Data International Ltd
DDI: +64-3-373-6192
Fax: +64-3-384 4933
Mobile: +64-21 466 736
Email: [EMAIL PROTECTED]
Internet: www.pulsedata.com
