Ronn!Blankenship wrote:
Mujibar was trying to get a job in India. The Personnel Manager said,
"Mujibar, you have passed all the tests, except one. Unless you pass it
you cannot qualify for this job."
Mujibar said, "I am ready."
The manager said, "Make a sentence using the words Yellow, Pink and Green."
Mujibar thought for a few minutes and said, "Mister manager, I am ready."
The manager said, "Go ahead."
Mujibar said, "The telephone goes green, green, green, and I pink it up,
and say, 'Yellow, this is Mujibar.'"
Mujibar now works as a technician at a call center for computer
problems. No doubt you have spoken to him.
Uh, no. Everyone I've talked to on computer tech support that sounded
like they were at least raised in India had better enunciation.
Of course, I was doing my best not to antagonize them, having been in an
office with people doing telephone tech support for the clueless and
uncooperative, and I figured it would go more smoothly for both of us if
I did my best to be neither. (One of them told me at the end of the
call (when he told me I was one of the best customers he'd worked with)
that he would sometimes have to spend several minutes convincing the
customer to open the computer case to look inside; mine was open before
I placed the call, as I'd already tried the "re-seat the cards" trick
and figured it would be easier if I left it open until the problem was
diagnosed.)
So if you're frustrated with your computer and need to call tech
support, advice is: Breathe. Good, deep breaths. Several, at least.
Calm down BEFORE you pick up the phone and dial. Expect the process to
take 2 hours and plan the timing of the call accordingly; you will most
likely then be pleasantly surprised when it takes 90 minutes or less.
(Maybe a lot less!)
Julia
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