Sakid - has increasing the GPS hold time helped this case? What value do you recommend? We are currently using 3600 seconds
When this issue occurs, does the gps recover or does it require a reboot of the unit? ----- Original Message ----- From: Sakid Ahmed via Cambium-users To: Cambium Networks User Group Sent: Tuesday, January 30, 2018 3:26 PM Subject: Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade While this topic has moved to CnPilot SSID issue and CnMaestro, I did want to chime in on the original GPS thread - Intermittent GPS signal lost - The external puck we ship with the Aps is a relatively high gain antenna and thus tends to be impacted more from interference. We have seen cases of this from LTE (second harmonic landing on top of GPS frequencies). The onboard GPS chip has a lower gain antenna and in the case where LTE interference was the issue we have seen a substantial difference when the puck was not used. Unfortunately, it is a case by case situation and depends on the environment. We are actively looking to find a better solution in terms of an external puck while keeping costs low. Lockup during upgrade - We have seen reports of lockup issues during an upgrade. This is software related and the units are recoverable by our support team via CLI access. The team will just need remote access. Anything beyond the two issues qualify for a RMA and if you have an unit exhibiting a different mode of failure, we would be keen to investigate the unit here. Thanks Sakid From: cambium-users-boun...@wispa.org [mailto:cambium-users-boun...@wispa.org] On Behalf Of Craig Oliver Sent: Tuesday, January 30, 2018 11:12 AM To: Cambium Networks User Group <cambium-users@wispa.org> Subject: Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade cnMaestro is capable of managing ePMP, PMP450, and cnPilot R and E series routers. But they have to be managed in cnMaestro before any config template can be pushed out to them. If you cnPilot routers are managed by cnMaestro, then it is possible that someone accidentally pushed a config to those routers. Best practice is to have a template built for each customer. Then if this happens again, cnMaestro will report that those routers are 'Out of Sync'. All you will need to do at that point is resync the config and then about 5 minutes or less, it will be fixed. Best Regards, Craig Oliver President 877-Wav-Speed ext. 8111 Office 469-359-6980 Fax 469-951-6900 Cell cr...@wavspeed.com ------------------------------------------------------------------------------ From: cambium-users-boun...@wispa.org <cambium-users-boun...@wispa.org> on behalf of Mike Scott <mi...@sttiowa.com> Sent: Tuesday, January 30, 2018 10:52:15 AM To: Cambium Networks User Group Subject: Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade Pushed a template? Not sure what that means. At the time, we were fixing 3-ePMP AP's and 3-R200 routers who failed to upgrade a month ago with the KRACK firmware upgrade. The 3-R200's were all ePMP AP connections. The 6 R200's that changed to cnPilot SSID were all connected to PMP450 AP's, which we didn't make any changes to yesterday. That's the mystery - we were working with ePMP gear via cnMaestro, but nothing on the PMP450 gear was touched. The timing tells me there's a correlation - with the timing yesterday while working with ePMP via cnMaestro - but how did or can it Affect PMP450 subscriber's routers? Mike Scott From: cambium-users-boun...@wispa.org [mailto:cambium-users-boun...@wispa.org] On Behalf Of George Skorup Sent: Tuesday, January 30, 2018 10:40 AM To: cambium-users@wispa.org Subject: Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade Sounds like someone pushed a template from cnMaestro. On 1/30/2018 10:37 AM, Ray Savich via Cambium-users wrote: Thank you for the heads up. First I have heard of this. I am sharing with the product team. Ray Join the Conversation Cambium Networks Community Forum From: cambium-users-boun...@wispa.org [mailto:cambium-users-boun...@wispa.org] On Behalf Of Mike Scott Sent: Tuesday, January 30, 2018 10:35 AM To: Cambium Networks User Group <cambium-users@wispa.org> Subject: Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade Not related, but want to spread the word.if anyone experienced this odd event. Around 10:30am Central Time yesterday, we started receiving calls "Internet is not working". I was one of the 'victims' myself at my home. Common denominator - all the routers are cnPilot R200 and R200P's. I logged into my home router directly at my home. SSID in the router changed to "cnPilot". Once I changed the SSID back to the original SSID and re-entered in the 'password' - it worked. We've had 6 customers call in. Asked them if their router name (SSID) had their original name or did it change to "cnPilot". Each confirmed - it said "cnPilot". We've been able to remotely log in and correct things..but this is STRANGE ! Will get a ticket going with Cambium to see what's going on. Thanks for the GPS information, will make notes on it. Mike Scott STT Rural Net Iowa From: cambium-users-boun...@wispa.org [mailto:cambium-users-boun...@wispa.org] On Behalf Of Craig Oliver Sent: Tuesday, January 30, 2018 10:18 AM To: Cambium Networks User Group <cambium-users@wispa.org> Subject: Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade I had that issue a few weeks ago where the 3.5.1 GPS upgrade actually locked up the GPS board and wouldn't even initialize the board to even turn on, even though the software was reporting that GPS was active. Opened up a ticket with Cambium and they had to run it up to one of their engineers to fix the problem. Ended up having to map a Public IP address to the unit and open up ports 80 for www, 22 Inbound for SSH, and needed to make sure that 22 Outbound was open for the device to be able to communicate with their SCP server. The engineer SSH'd in to the device and loaded the GPS files to the unit from their SCP server and it fixed the issue. Just remember to turn off all of those ports to the unit after they're finished. Best Regards, Craig Oliver President 877-Wav-Speed ext. 8111 Office 469-359-6980 Fax 469-951-6900 Cell cr...@wavspeed.com ---------------------------------------------------------------------------- From: cambium-users-boun...@wispa.org <cambium-users-boun...@wispa.org> on behalf of RickG <rgunder...@gmail.com> Sent: Tuesday, January 30, 2018 9:11:47 AM To: Cambium Networks User Group Subject: Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade Yes. I contacted them and that's exactly what they are going to do. Thanks! On Tue, Jan 30, 2018 at 9:48 AM, Kerry Penland <kpenl...@bigtube.net> wrote: We had one ePMP 2000 AP fail like this on the GPS upgrade. We called cambium support, they were able to login with their engineering login and restore GPS operation for us. On Fri, 26 Jan 2018 20:12:07 -0500, RickG <rgunder...@gmail.com> wrote: Correct. This is NOT a puck problem. The satellites were coming is strong BEFORE the firmware upgrade. I tried downgrading today but that did not help either. See the attached pics. Looks like RMA time. On Fri, Jan 26, 2018 at 3:36 PM, Josh Luthman <j...@imaginenetworksllc.com> wrote: No satellites doesn't sound like poor signal to me. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Jan 26, 2018 3:28 PM, "Kristian Hoffmann" <kh...@fire2wire.com> wrote: We fought with losing GPS sync on ePMP APs at a couple of sites. We had been told to point the pucks south to get the best GPS signal. There were several wild goose chases, as it seemed upgrading/downgrading firmware fixed it, but only sometimes. In the end, the solution at each of these sites was to point the GPS puck straight up. Our best guess was that there was something overloading the GPS receiver in the direction we had them pointed. So pointing them up, while not giving them the best signal, minimized terrestrial interference. At least that's our theory. -Kristian On 01/26/2018 07:39 AM, RickG wrote: Well, I did check the forums and found I'm not the only one. I'm going to try downgrading. Was hoping to find someone here who has gone through it so I dont waste time if it needs to be RMA'd :) On Fri, Jan 26, 2018 at 10:27 AM, Ray Savich via Cambium-users <cambium-users@wispa.org> wrote: Have you contacted our support folks or the Cambium Community? supp...@cambiumnetworks.com http://community.cambiumnetworks.com/ Join the Conversation Cambium Networks Community Forum From: cambium-users-boun...@wispa.org [mailto:cambium-users-boun...@wispa.org] On Behalf Of RickG Sent: Friday, January 26, 2018 9:20 AM To: Cambium Networks User Group <cambium-users@wispa.org> Subject: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade It worked before, upgraded from 3.5.1, no more :( _______________________________________________ Cambium-users mailing list Cambium-users@wispa.org http://lists.wispa.org/mailman/listinfo/cambium-users -- -RickG _______________________________________________Cambium-users mailing listCambium-users@wispa.orghttp://lists.wispa.org/mailman/listinfo/cambium-users _______________________________________________ Cambium-users mailing list Cambium-users@wispa.org http://lists.wispa.org/mailman/listinfo/cambium-users _______________________________________________ Cambium-users mailing list Cambium-users@wispa.org http://lists.wispa.org/mailman/listinfo/cambium-users -- -RickG -- Using Opera's mail client: http://www.opera.com/mail/ _______________________________________________ Cambium-users mailing list Cambium-users@wispa.org http://lists.wispa.org/mailman/listinfo/cambium-users -- -RickG _______________________________________________Cambium-users mailing listCambium-users@wispa.orghttp://lists.wispa.org/mailman/listinfo/cambium-users ------------------------------------------------------------------------------ _______________________________________________ Cambium-users mailing list Cambium-users@wispa.org http://lists.wispa.org/mailman/listinfo/cambium-users
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