Wilfried,

On Monday 31 May 2004 01:41, Wilfried Goedert wrote:
> the Federal Office for Information Security (BSI), as represented by
> the President of the BSI did official decide to use the OTRS ticket
> system all over Germany.
> http://www.bsi.de/english/index.htm

> I suggest not to drop the OTRS. That's independenent of your concerns
> to me and the non communication strategy.

The decision to install and use OTRS should be made by the user himself.

If you like to make it easy for users, create a plugin package that points to 
your OTRS server. Just follow the instructions how to do it at 
http://plugins.care2x.org and send the package to me. Once I have tested it, 
I will add it to the online plugins list.

Elpidio


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