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>> I suggest not to drop the OTRS. That's independenent of your concerns
>> to me and the non communication strategy.

EL> The decision to install and use OTRS should be made by the user himself.

This is the plan.

EL> If you like to make it easy for users, create a plugin package that points to
EL> your OTRS server. Just follow the instructions how to do it at
EL> http://plugins.care2x.org and send the package to me. Once I have tested it,
EL> I will add it to the online plugins list.

I think i change the code of the code you providet a bit and make a double module 
includet in
the package.

local otrs and support otrs. At Linuxday i have an appointment with
BSI and the OTRS Team.

Because of the rumors here the last time i decidet not to be a speaker
at linuxday. As well there is now no official health shedulle there, but
in the background there are some private meetings.

The extension contains icons from crystal GT, version 0.9 (GPL) from Everaldo Coelho.
http://www.everaldo.com/crystal.html

The problem to me is that this all is no plugin, because it is not
using internal database of care2x. I suggest to develope the plugin
code in this way, that it conects to a internal HXP server that be
included inside care2x. From here than there is a direct conection to
the plugins.
Keep attention to the security risks. Last night i checked
squirellmail plugin as you offered and with an exploid it was easy to
hack care2x. It was a normal webserver installation, nothing with
symbolic links.

Here i see the point, that you can make it easy secure with some
knowledge. But we have to say CARE2x for Windows "Adjeu".

Wilfried

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