Mark,
I tried pointing the voicemail "roll" to another registered IP Phone off the
CME, it works fine. Here is a snippet of the debug voice application script
when the call fails when attempting to reach the 1600 voicemail pilot on
CCM. I'll keep tinkering with it, probably some missing space or something
in my aa script. Thanks. Oh yeah, I reduced the queue length to force the
script to transfer to voicemail when the 2 phones that were part of the
ephone-hunt were set to "DND" in case you wondered about the weird queue
errors.
Sep 30 12:53:14.632: //277//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome
Prompt and options menu ++
Sep 30 12:53:25.572: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming
call to queue 4100 +++
Sep 30 12:53:25.572: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_NEW} {1222779205}} <<<
Sep 30 12:53:25.576: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 4100 Queue
Length = 1 +++
Sep 30 12:53:25.580: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_HOLD} {1222779205}} <<<
Sep 30 12:53:25.608: //277//TCL :/tcl_PutsObjCmd: TCL AA: >>> No Agents are
available; Forwarding to Voice Mail <<<
Sep 30 12:53:25.624: //277//TCL :/tcl_PutsObjCmd: TCL AA: >>> No of attempts
to voice mail = 1 <<<
Sep 30 12:53:25.636: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_VM} {1222779205}} <<<
Sep 30 12:53:25.648: //277//TCL :/tcl_PutsObjCmd:
proc act_CallSetupDone
Sep 30 12:53:25.648:
Sep 30 12:53:25.648: //277//TCL :/tcl_PutsObjCmd:
IP IVR Leg Setup Status = ls_003
Sep 30 12:53:25.648:
Sep 30 12:53:25.652: //277//TCL :/tcl_PutsObjCmd: TCL AA: +++ Received
signal other than busy or noan +++
Sep 30 12:53:25.664: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_TEMP_FAILURE} {1222779205}} <<<
Sep 30 12:53:26.668: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_RETRY} {1222779206}} <<<
Sep 30 12:53:26.672: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_HOLD} {1222779206}} <<<
Sep 30 12:53:26.680: //277//TCL :/tcl_PutsObjCmd: TCL AA: >>> No Agents are
available; Forwarding to Voice Mail <<<
Sep 30 12:53:26.696: //277//TCL :/tcl_PutsObjCmd: TCL AA: >>> No of attempts
to voice mail = 2 <<<
Sep 30 12:53:26.700: //277//TCL :/tcl_PutsObjCmd:
proc act_CallSetupDone
Sep 30 12:53:26.700:
Sep 30 12:53:26.700: //277//TCL :/tcl_PutsObjCmd:
IP IVR Leg Setup Status = ls_003
Sep 30 12:53:26.700:
Sep 30 12:53:26.700: //277//TCL :/tcl_PutsObjCmd: TCL AA: +++ Received
signal other than busy or noan +++
Sep 30 12:53:26.716: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_VM} {1222779206}} <<<
Sep 30 12:53:26.724: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_TEMP_FAILURE} {1222779206}} <<<
Sep 30 12:53:27.720: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_RETRY} {1222779207}} <<<
Sep 30 12:53:27.724: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_HOLD} {1222779207}} <<<
Sep 30 12:53:27.732: //277//TCL :/tcl_PutsObjCmd: TCL AA: >>> No Agents are
available; Forwarding to Voice Mail <<<
Sep 30 12:53:27.744: //277//TCL :/tcl_PutsObjCmd: TCL AA: >>> No of attempts
to voice mail = 3 <<<
Sep 30 12:53:27.748: //277//TCL :/tcl_PutsObjCmd:
proc act_CallSetupDone
Sep 30 12:53:27.752:
Sep 30 12:53:27.752: //277//TCL :/tcl_PutsObjCmd:
IP IVR Leg Setup Status = ls_003
Sep 30 12:53:27.752:
Sep 30 12:53:27.752: //277//TCL :/tcl_PutsObjCmd: TCL AA: +++ Received
signal other than busy or noan +++
Sep 30 12:53:27.764: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_VM} {1222779207}} <<<
Sep 30 12:53:27.776: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_TEMP_FAILURE} {1222779207}} <<<
Sep 30 12:53:28.760: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_RETRY} {1222779208}} <<<
Sep 30 12:53:28.764: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE
IS {TclModule_651FE6D0_0_2893839916 {CALL_HOLD} {1222779208}} <<<
Sep 30 12:53:28.772: //277//TCL :/tcl_PutsObjCmd: TCL AA: >> Voice mail
timeout, Disconnecting the call <<
Sep 30 12:53:34.908: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Call
Abandoned Time = 9 Seconds<<<
Sep 30 12:53:34.912: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD ++ Service
Counter = 27 ++
Sep 30 12:53:34.916: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Queue 4100
Statistics = {"Total calls presented to the queue: " 17}
On Mon, Sep 29, 2008 at 10:25 PM, Mark Snow <[EMAIL PROTECTED]> wrote:
> Try changing the VM Param in BACD to some other local registered CME phone
> - let it go to "VM" and see if the phone rings.If it doesn't - something
> is wrong with the BACD config.
>
> --
> Mark Snow
> CCIE #14073 (Voice, Security)
>
> Senior Technical Instructor - IPexpert, Inc.
>
> Telephone: +1.810.326.1444
> Fax: +1.309.413.4097
> Mailto: [EMAIL PROTECTED]
> --
> Join our free online support and peer group communities:
> http://www.IPexpert.com/communities
> --
> IPexpert - The Global Leader in Self-Study, Classroom-Based,
> Video-On-Demand and Audio Certification Training Tools for the Cisco CCIE
> R&S Lab, CCIE Security Lab, CCIE Service Provider Lab , CCIE Voice Lab and
> CCIE Storage Lab Certifications.
> --
>
> On Sep 29, 2008, at 8:19 PM, Jacob Owen wrote:
>
> Mark,
> Nope, I see nothing at all. I thought it could have been a PT/CSS issue
> but then realized the calls from a phone registered to CME use the same
> "path" as the hunt-pilot should be using.
>
> On Mon, Sep 29, 2008 at 6:21 PM, Mark Snow <[EMAIL PROTECTED]> wrote:
>
>> Hey Jacob,
>> On Unity - can you run Call Viewer? And when you do - do you see anything
>> come in at all?
>>
>>
>> --
>> Mark Snow
>> CCIE #14073 (Voice, Security)
>>
>> Senior Technical Instructor - IPexpert, Inc.
>>
>> Telephone: +1.810.326.1444
>> Fax: +1.309.413.4097
>> Mailto: [EMAIL PROTECTED]
>> --
>> Join our free online support and peer group communities:
>> http://www.IPexpert.com/communities
>> --
>> IPexpert - The Global Leader in Self-Study, Classroom-Based,
>> Video-On-Demand and Audio Certification Training Tools for the Cisco CCIE
>> R&S Lab, CCIE Security Lab, CCIE Service Provider Lab , CCIE Voice Lab and
>> CCIE Storage Lab Certifications.
>> --
>>
>> On Sep 28, 2008, at 8:13 AM, Jacob Owen wrote:
>>
>> I forgot to mention in my earlier email regarding my strange voicemail
>> issue that this setup is a single Call Manager and CME cluster. The Call
>> Manager has the Unity Integration on it. The CME router has dial-peer
>> 100000 setup to forward calls for line 1600 to Call Manager. Calls from
>> phones registered to the CME router to the voicemail number work fine, which
>> is why I am confused as to why it's not working when the AA script attempts
>> to reach it. Thanks.
>>
>> On Sat, Sep 27, 2008 at 4:26 PM, Jacob Owen <[EMAIL PROTECTED]> wrote:
>>
>>> With the configuration below would anyone see why calls to voicemail
>>> would fail when no agents were logged in? If i register a phone to the CME
>>> router and dial the same voicemail number (1600) it works fine. I have
>>> reloaded the aa and queue applications.
>>>
>>> application
>>> service queue flash:app-b-acd-2.1.0.0.tcl
>>> param queue-len 15
>>> param aa-hunt3 4300
>>> param aa-hunt1 4100
>>> param queue-manager-debugs 1
>>> param number-of-hunt-grps 3
>>> param aa-hunt2 4200
>>> !
>>> service aa flash:app-b-acd-aa-2.1.0.0.tcl
>>> param number-of-hunt-grps 3
>>> paramspace english index 1
>>> param dial-by-extension-option 3
>>> param handoff-string aa
>>> paramspace english language en
>>> param max-time-vm-retry 2
>>> param aa-pilot 4000
>>> paramspace english location flash:
>>> param second-greeting-time 30
>>> param welcome-prompt _bacd_welcome.au
>>> param call-retry-timer 1
>>> param voice-mail 1600
>>> param max-time-call-retry 60
>>> param service-name queue
>>> !
>>> dial-peer voice 100000 voip
>>> destination-pattern 1600
>>> session target ipv4:192.168.15.150
>>> dtmf-relay h245-alphanumeric
>>> codec g711ulaw
>>> no vad
>>>
>>>
>>>
>>> On Sat, Sep 27, 2008 at 2:59 PM, Cardwell, Mark <[EMAIL PROTECTED]>wrote:
>>>
>>>> One of the best ways to ensure you have all the mandatory parameters is
>>>> to debug voice application script. Then run call application voice load
>>>> <app name>
>>>>
>>>> Cheers!
>>>>
>>>>
>>>>
>>>> Mark Cardwell | Systems Engineer | MidAtlantic | Presidio Networked
>>>> Solutions
>>>> 7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:
>>>> [EMAIL PROTECTED]
>>>> D: 571.225.0132 | http://www.presidio.com/
>>>>
>>>>
>>>> -----Original Message-----
>>>>
>>>> From: [EMAIL PROTECTED]
>>>> [mailto:[EMAIL PROTECTED] On Behalf Of Onur
>>>> Tufekci
>>>> Sent: Saturday, September 27, 2008 11:15 AM
>>>> To: Paul and Bobs
>>>> Cc: ccie_voice@onlinestudylist.com
>>>> Subject: Re: [OSL | CCIE_Voice] BACD
>>>>
>>>> Also you have to have param voicemail otherwise script wont work.
>>>>
>>>> On Sat, Sep 27, 2008 at 1:13 AM, Paul and Bobs <[EMAIL PROTECTED]>
>>>> wrote:
>>>> > Hi
>>>> >
>>>> > Here is my BACD config
>>>> >
>>>> > I am not getting it to load up. I have rebooted but still no luck.
>>>> >
>>>> > When I issue the command "sho call application sessions" i get
>>>> nothing.
>>>> > When i issue the command "call application voice load queue" and the
>>>> > the one above still get nothing.
>>>> >
>>>> >
>>>> >
>>>> >
>>>> > application
>>>> > service queue flash:app-b-acd-2.0.0.0.tcl
>>>> > param queue-len 10
>>>> > param aa-hunt3 4100
>>>> > param aa-hunt4 4200
>>>> > param number-of-hunt-grps 2
>>>> > param aa-name aa
>>>> > param queue-manager-debugs 1
>>>> > !
>>>> > service aa flash:app-b-acd-aa-2.0.0.0.tcl
>>>> > paramspace english index 1
>>>> > param number-of-hunt-grps 2
>>>> > param dial-by-extension-option 5
>>>> > paramspace english language en
>>>> > param max-time-vm-retry 2
>>>> > param aa-pilot 55553000
>>>> > paramspace english location flash:
>>>> > param second-greeting-time 60
>>>> > param call-retry-timer 15
>>>> > paramspace english prefix en
>>>> > param max-time-call-retry 600
>>>> > param service-name queue
>>>> > !
>>>> >
>>>> > dial-peer voice 501 pots
>>>> > service aa
>>>> > incoming called-number 55553000
>>>> > direct-inward-dial
>>>> > port 0/3/0:15
>>>> >
>>>>
>>>
>>>
>>>
>>> --
>>> Jacob Owen
>>> CCIE #14063 (R&S, Service Provider), CCDP, CCVP
>>>
>>
>>
>>
>> --
>> Jacob Owen
>> CCIE #14063 (R&S, Service Provider), CCDP, CCVP
>>
>>
>>
>
>
> --
> Jacob Owen
> CCIE #14063 (R&S, Service Provider), CCDP, CCVP
>
>
>
--
Jacob Owen
CCIE #14063 (R&S, Service Provider), CCDP, CCVP
