Hey Jacob,
Ok. Now do me a favor and run that again - this time with both the
'debug voice application ' and a 'debug voip dialpeer' - and send me
the output.
Then do a 'u all' and run the call again but this time with a 'debug
h225 asn1'.
(want to keep the output from the debugs separated).
Thanks,
--
Mark Snow
CCIE #14073 (Voice, Security)
Senior Technical Instructor - IPexpert, Inc.
Telephone: +1.810.326.1444
Fax: +1.309.413.4097
Mailto: [EMAIL PROTECTED]
--
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On Sep 30, 2008, at 9:00 AM, Jacob Owen wrote:
Mark,
I tried pointing the voicemail "roll" to another registered IP Phone
off the CME, it works fine. Here is a snippet of the debug voice
application script when the call fails when attempting to reach the
1600 voicemail pilot on CCM. I'll keep tinkering with it, probably
some missing space or something in my aa script. Thanks. Oh yeah,
I reduced the queue length to force the script to transfer to
voicemail when the 2 phones that were part of the ephone-hunt were
set to "DND" in case you wondered about the weird queue errors.
Sep 30 12:53:14.632: //277//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing
Welcome Prompt and options menu ++
Sep 30 12:53:25.572: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New
incoming call to queue 4100 +++
Sep 30 12:53:25.572: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_NEW} {1222779205}} <<<
Sep 30 12:53:25.576: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 4100
Queue Length = 1 +++
Sep 30 12:53:25.580: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_HOLD} {1222779205}}
<<<
Sep 30 12:53:25.608: //277//TCL :/tcl_PutsObjCmd: TCL AA: >>> No
Agents are available; Forwarding to Voice Mail <<<
Sep 30 12:53:25.624: //277//TCL :/tcl_PutsObjCmd: TCL AA: >>> No of
attempts to voice mail = 1 <<<
Sep 30 12:53:25.636: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_VM} {1222779205}} <<<
Sep 30 12:53:25.648: //277//TCL :/tcl_PutsObjCmd:
proc act_CallSetupDone
Sep 30 12:53:25.648:
Sep 30 12:53:25.648: //277//TCL :/tcl_PutsObjCmd:
IP IVR Leg Setup Status = ls_003
Sep 30 12:53:25.648:
Sep 30 12:53:25.652: //277//TCL :/tcl_PutsObjCmd: TCL AA: +++
Received signal other than busy or noan +++
Sep 30 12:53:25.664: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_TEMP_FAILURE}
{1222779205}} <<<
Sep 30 12:53:26.668: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_RETRY} {1222779206}}
<<<
Sep 30 12:53:26.672: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_HOLD} {1222779206}}
<<<
Sep 30 12:53:26.680: //277//TCL :/tcl_PutsObjCmd: TCL AA: >>> No
Agents are available; Forwarding to Voice Mail <<<
Sep 30 12:53:26.696: //277//TCL :/tcl_PutsObjCmd: TCL AA: >>> No of
attempts to voice mail = 2 <<<
Sep 30 12:53:26.700: //277//TCL :/tcl_PutsObjCmd:
proc act_CallSetupDone
Sep 30 12:53:26.700:
Sep 30 12:53:26.700: //277//TCL :/tcl_PutsObjCmd:
IP IVR Leg Setup Status = ls_003
Sep 30 12:53:26.700:
Sep 30 12:53:26.700: //277//TCL :/tcl_PutsObjCmd: TCL AA: +++
Received signal other than busy or noan +++
Sep 30 12:53:26.716: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_VM} {1222779206}} <<<
Sep 30 12:53:26.724: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_TEMP_FAILURE}
{1222779206}} <<<
Sep 30 12:53:27.720: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_RETRY} {1222779207}}
<<<
Sep 30 12:53:27.724: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_HOLD} {1222779207}}
<<<
Sep 30 12:53:27.732: //277//TCL :/tcl_PutsObjCmd: TCL AA: >>> No
Agents are available; Forwarding to Voice Mail <<<
Sep 30 12:53:27.744: //277//TCL :/tcl_PutsObjCmd: TCL AA: >>> No of
attempts to voice mail = 3 <<<
Sep 30 12:53:27.748: //277//TCL :/tcl_PutsObjCmd:
proc act_CallSetupDone
Sep 30 12:53:27.752:
Sep 30 12:53:27.752: //277//TCL :/tcl_PutsObjCmd:
IP IVR Leg Setup Status = ls_003
Sep 30 12:53:27.752:
Sep 30 12:53:27.752: //277//TCL :/tcl_PutsObjCmd: TCL AA: +++
Received signal other than busy or noan +++
Sep 30 12:53:27.764: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_VM} {1222779207}} <<<
Sep 30 12:53:27.776: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_TEMP_FAILURE}
{1222779207}} <<<
Sep 30 12:53:28.760: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_RETRY} {1222779208}}
<<<
Sep 30 12:53:28.764: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
QUEUE IS {TclModule_651FE6D0_0_2893839916 {CALL_HOLD} {1222779208}}
<<<
Sep 30 12:53:28.772: //277//TCL :/tcl_PutsObjCmd: TCL AA: >> Voice
mail timeout, Disconnecting the call <<
Sep 30 12:53:34.908: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>>
Call Abandoned Time = 9 Seconds<<<
Sep 30 12:53:34.912: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD ++
Service Counter = 27 ++
Sep 30 12:53:34.916: //32//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>>
Queue 4100 Statistics = {"Total calls presented to the queue: " 17}
On Mon, Sep 29, 2008 at 10:25 PM, Mark Snow <[EMAIL PROTECTED]>
wrote:
Try changing the VM Param in BACD to some other local registered CME
phone - let it go to "VM" and see if the phone rings.
If it doesn't - something is wrong with the BACD config.
--
Mark Snow
CCIE #14073 (Voice, Security)
Senior Technical Instructor - IPexpert, Inc.
Telephone: +1.810.326.1444
Fax: +1.309.413.4097
Mailto: [EMAIL PROTECTED]
--
Join our free online support and peer group communities:
http://www.IPexpert.com/communities
--
IPexpert - The Global Leader in Self-Study, Classroom-Based, Video-
On-Demand and Audio Certification Training Tools for the Cisco CCIE
R&S Lab, CCIE Security Lab, CCIE Service Provider Lab , CCIE Voice
Lab and CCIE Storage Lab Certifications.
--
On Sep 29, 2008, at 8:19 PM, Jacob Owen wrote:
Mark,
Nope, I see nothing at all. I thought it could have been a PT/CSS
issue but then realized the calls from a phone registered to CME
use the same "path" as the hunt-pilot should be using.
On Mon, Sep 29, 2008 at 6:21 PM, Mark Snow <[EMAIL PROTECTED]>
wrote:
Hey Jacob,
On Unity - can you run Call Viewer? And when you do - do you see
anything come in at all?
--
Mark Snow
CCIE #14073 (Voice, Security)
Senior Technical Instructor - IPexpert, Inc.
Telephone: +1.810.326.1444
Fax: +1.309.413.4097
Mailto: [EMAIL PROTECTED]
--
Join our free online support and peer group communities:
http://www.IPexpert.com/communities
--
IPexpert - The Global Leader in Self-Study, Classroom-Based, Video-
On-Demand and Audio Certification Training Tools for the Cisco CCIE
R&S Lab, CCIE Security Lab, CCIE Service Provider Lab , CCIE Voice
Lab and CCIE Storage Lab Certifications.
--
On Sep 28, 2008, at 8:13 AM, Jacob Owen wrote:
I forgot to mention in my earlier email regarding my strange
voicemail issue that this setup is a single Call Manager and CME
cluster. The Call Manager has the Unity Integration on it. The
CME router has dial-peer 100000 setup to forward calls for line
1600 to Call Manager. Calls from phones registered to the CME
router to the voicemail number work fine, which is why I am
confused as to why it's not working when the AA script attempts to
reach it. Thanks.
On Sat, Sep 27, 2008 at 4:26 PM, Jacob Owen <[EMAIL PROTECTED]>
wrote:
With the configuration below would anyone see why calls to
voicemail would fail when no agents were logged in? If i register
a phone to the CME router and dial the same voicemail number
(1600) it works fine. I have reloaded the aa and queue
applications.
application
service queue flash:app-b-acd-2.1.0.0.tcl
param queue-len 15
param aa-hunt3 4300
param aa-hunt1 4100
param queue-manager-debugs 1
param number-of-hunt-grps 3
param aa-hunt2 4200
!
service aa flash:app-b-acd-aa-2.1.0.0.tcl
param number-of-hunt-grps 3
paramspace english index 1
param dial-by-extension-option 3
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 4000
paramspace english location flash:
param second-greeting-time 30
param welcome-prompt _bacd_welcome.au
param call-retry-timer 1
param voice-mail 1600
param max-time-call-retry 60
param service-name queue
!
dial-peer voice 100000 voip
destination-pattern 1600
session target ipv4:192.168.15.150
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
On Sat, Sep 27, 2008 at 2:59 PM, Cardwell, Mark <[EMAIL PROTECTED]
> wrote:
One of the best ways to ensure you have all the mandatory
parameters is
to debug voice application script. Then run call application voice
load
<app name>
Cheers!
Mark Cardwell | Systems Engineer | MidAtlantic | Presidio
Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D: 571.225.0132 | http://www.presidio.com/
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Onur
Tufekci
Sent: Saturday, September 27, 2008 11:15 AM
To: Paul and Bobs
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] BACD
Also you have to have param voicemail otherwise script wont work.
On Sat, Sep 27, 2008 at 1:13 AM, Paul and Bobs <[EMAIL PROTECTED]
>
wrote:
> Hi
>
> Here is my BACD config
>
> I am not getting it to load up. I have rebooted but still no luck.
>
> When I issue the command "sho call application sessions" i get
nothing.
> When i issue the command "call application voice load queue" and
the
> the one above still get nothing.
>
>
>
>
> application
> service queue flash:app-b-acd-2.0.0.0.tcl
> param queue-len 10
> param aa-hunt3 4100
> param aa-hunt4 4200
> param number-of-hunt-grps 2
> param aa-name aa
> param queue-manager-debugs 1
> !
> service aa flash:app-b-acd-aa-2.0.0.0.tcl
> paramspace english index 1
> param number-of-hunt-grps 2
> param dial-by-extension-option 5
> paramspace english language en
> param max-time-vm-retry 2
> param aa-pilot 55553000
> paramspace english location flash:
> param second-greeting-time 60
> param call-retry-timer 15
> paramspace english prefix en
> param max-time-call-retry 600
> param service-name queue
> !
>
> dial-peer voice 501 pots
> service aa
> incoming called-number 55553000
> direct-inward-dial
> port 0/3/0:15
>
--
Jacob Owen
CCIE #14063 (R&S, Service Provider), CCDP, CCVP
--
Jacob Owen
CCIE #14063 (R&S, Service Provider), CCDP, CCVP
--
Jacob Owen
CCIE #14063 (R&S, Service Provider), CCDP, CCVP
--
Jacob Owen
CCIE #14063 (R&S, Service Provider), CCDP, CCVP
