--- On Fri, 3/10/08, Cardwell, Mark <[EMAIL PROTECTED]> wrote:
From: Cardwell, Mark <[EMAIL PROTECTED]> Subject: RE: [OSL | CCIE_Voice] BACD Issue To: [EMAIL PROTECTED] Date: Friday, 3 October, 2008, 7:26 PM What happens when you call from HQ? Also break out you dial-p into 2 not income called and destination-pattern on the same. Cheers! Mark Cardwell | Systems Engineer | MidAtlantic | Presidio Networked Solutions 7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | [EMAIL PROTECTED] D: 571.225.0132 | www.presidio.com From: Balamurugan Singaram [mailto:[EMAIL PROTECTED] Sent: Friday, October 03, 2008 9:54 AM To: [EMAIL PROTECTED]; [EMAIL PROTECTED]; ccie_voice@onlinestudylist.com; Cardwell, Mark Subject: Re: [OSL | CCIE_Voice] BACD Issue I have upload call BACD in CME, when I call BACD from PSTN and CME IPPhone it works fine, but when I call the BACD script from HQ the BACD is not working, even the CODEC is g711ulaw between HQ and CME. Could please let me know what I am missing or any workaround to make BACD to work from HQ to CME. --- On Fri, 3/10/08, Cardwell, Mark <[EMAIL PROTECTED]> wrote: From: Cardwell, Mark <[EMAIL PROTECTED]> Subject: Re: [OSL | CCIE_Voice] BACD Issue To: [EMAIL PROTECTED], [EMAIL PROTECTED], ccie_voice@onlinestudylist.com Date: Friday, 3 October, 2008, 5:12 PM Did you reload to application? Or just reload the router Mark Cardwell | Systems Engineer | MidAtlantic | Presidio Networked Solutions 7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | [EMAIL PROTECTED] D: 571.225.0132 | www.presidio.com From: [EMAIL PROTECTED] To: Edi Hamlet ; ccie_voice@onlinestudylist.com Sent: Thu Oct 02 23:49:56 2008 Subject: Re: [OSL | CCIE_Voice] BACD Issue I had both POTS and VOIP dial-peer . Same results on both pots and VOIP. Cheers Narinder From: Edi Hamlet [mailto:[EMAIL PROTECTED] Sent: Friday, 3 October 2008 1:44 PM To: Kumar, Narinder; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] BACD Issue where did you attach the aa application? on POTS or VOIP dial peer? Try to verify the AA service by calling from IP Phone registered to CME directly to AA pilot number. Create VOIP dial peer in order for IP Phone to be able to call to AA pilot number ! dial-peer voice 4000 voip service aa incoming called-number 4000 destination-pattern 4000 session target ipv4:<loopback or CME ip address> codec g711ulaw no vad dtmf-relay h245-alphanumeric ! I think AA service will work fine and you will hear welcome prompt if all AA parameters are set correctly with correct spelling. ----- Original Message ---- From: "Kumar, Narinder" <[EMAIL PROTECTED]> To: Edi Hamlet <[EMAIL PROTECTED]>; "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com> Sent: Friday, October 3, 2008 10:16:48 AM Subject: RE: [OSL | CCIE_Voice] BACD Issue Initially I had “_bacd_welcome.au” instead of “en_bacd_welcome.au”, I had the same issue with en_bacd_welcome.au As well. Cheers Narinder From: Edi Hamlet [mailto:[EMAIL PROTECTED] Sent: Friday, 3 October 2008 1:13 PM To: Kumar, Narinder; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] BACD Issue you should strip you welcome prompt name in param welcome-prompt to _bacd_welcome.au instead of en_bacd_welcome.au ----- Original Message ---- From: "Kumar, Narinder" <[EMAIL PROTECTED]> To: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com> Sent: Friday, October 3, 2008 8:51:06 AM Subject: [OSL | CCIE_Voice] BACD Issue I don't hear any welcome message after 20 sec the IVR start playing.. 1. for sales 2. for customer service 3. for Dial by Extn I have configured 1 for HG 1, 2 for HG 2 and 4 to dial by extn But my BACD IVR plays 3 for Dial by Extn... Below is the config application service aa flash:app-b-acd-aa-2.1.2.2.tcl paramspace english language en paramspace english index 1 paramspace english location flash: param service-name queue param handoff-string aa param aa-pilot 4000 param number-of-hunt-grps 2 param second-greeting-time 30 param call-retry-timer 15 param max-time-call-retry 600 param voice-mail 4600 param max-time-vm-retry 2 param dial-by-extension-option 4 param max-extension-length 4 param welcome-prompt en_bacd_welcome.au param menu-timeout 6 service queue flash:app-b-acd-2.1.2.2.tcl param queue-len 10 param number-of-hunt-grps 2 param aa-hunt1 4111 param aa-hunt2 4222 param queue-manager-debugs 1 Flash File : 22 18836 app-b-acd-2.1.2.2-ReadMe.txt 23 24985 app-b-acd-2.1.2.2.tcl 24 35485 app-b-acd-aa-2.1.2.2.tcl 25 75650 en_bacd_allagentsbusy.au 26 83291 en_bacd_disconnect.au 27 63055 en_bacd_enter_dest.au 28 37952 en_bacd_invalidoption.au 29 496521 en_bacd_music_on_hold.au 30 123446 en_bacd_options_menu.au 31 42978 en_bacd_welcome.au 32 34794 en_bacd_xferto_operator.au CONFIDENTIALITY - The information contained in this electronic mail message is confidential and is intended solely for the addressee(s). 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