yes I have try as follows: but it is not working, could please let mke know the
workaroud for this problem.
voice-tran-r 1
rule 1 /4#4400/ /4400/
voice trans-pr bacd
trans called 1
dial-peer voice 101 voip
incoming called numbe 4#4400
dtmf-relay h245-al
codec g711ulaw
dial-peer voice 102 voip
dest-patt 4#4400
tran-pro out bacd
session target ipv4: 1.1.1.1 [ loopback IP of CME router]
dtmf-relay h245-alp
codec g711ulaw
dial-peer voice 103 voip
service aa
incoming called-number 4400
dtmf-realy h245-alph
codec g711ulaw
--- On Fri, 3/10/08, Cardwell, Mark <[EMAIL PROTECTED]> wrote:
From: Cardwell, Mark <[EMAIL PROTECTED]>
Subject: RE: [OSL | CCIE_Voice] BACD Issue
To: [EMAIL PROTECTED]
Date: Friday, 3 October, 2008, 7:26 PM
What happens when you call from HQ? Also break out you dial-p into 2 not income
called and destination-pattern on the same.
Cheers!
Mark Cardwell | Systems Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | [EMAIL PROTECTED]
D: 571.225.0132 | www.presidio.com
From: Balamurugan Singaram [mailto:[EMAIL PROTECTED]
Sent: Friday, October 03, 2008 9:54 AM
To: [EMAIL PROTECTED]; [EMAIL PROTECTED]; ccie_voice@onlinestudylist.com;
Cardwell, Mark
Subject: Re: [OSL | CCIE_Voice] BACD Issue
I have upload call BACD in CME, when I call BACD from PSTN and CME IPPhone it
works fine, but when I call the BACD script from HQ the BACD is not working,
even the CODEC is g711ulaw between HQ and CME.
Could please let me know what I am missing or any workaround to make BACD to
work from HQ to CME.
--- On Fri, 3/10/08, Cardwell, Mark <[EMAIL PROTECTED]> wrote:
From: Cardwell, Mark <[EMAIL PROTECTED]>
Subject: Re: [OSL | CCIE_Voice] BACD Issue
To: [EMAIL PROTECTED], [EMAIL PROTECTED], ccie_voice@onlinestudylist.com
Date: Friday, 3 October, 2008, 5:12 PM
Did you reload to application? Or just reload the router
Mark Cardwell | Systems Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | [EMAIL PROTECTED]
D: 571.225.0132 | www.presidio.com
From: [EMAIL PROTECTED]
To: Edi Hamlet ; ccie_voice@onlinestudylist.com
Sent: Thu Oct 02 23:49:56 2008
Subject: Re: [OSL | CCIE_Voice] BACD Issue
I had both POTS and VOIP dial-peer . Same results on both pots and VOIP.
Cheers
Narinder
From: Edi Hamlet [mailto:[EMAIL PROTECTED]
Sent: Friday, 3 October 2008 1:44 PM
To: Kumar, Narinder; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] BACD Issue
where did you attach the aa application? on POTS or VOIP dial peer?
Try to verify the AA service by calling from IP Phone registered to CME
directly to AA pilot number. Create VOIP dial peer in order for IP Phone to be
able to call to AA pilot number
!
dial-peer voice 4000 voip
service aa
incoming called-number 4000
destination-pattern 4000
session target ipv4:<loopback or CME ip address>
codec g711ulaw
no vad
dtmf-relay h245-alphanumeric
!
I think AA service will work fine and you will hear welcome prompt if all AA
parameters are set correctly with correct spelling.
----- Original Message ----
From: "Kumar, Narinder" <[EMAIL PROTECTED]>
To: Edi Hamlet <[EMAIL PROTECTED]>; "ccie_voice@onlinestudylist.com"
<ccie_voice@onlinestudylist.com>
Sent: Friday, October 3, 2008 10:16:48 AM
Subject: RE: [OSL | CCIE_Voice] BACD Issue
Initially I had “_bacd_welcome.au” instead of “en_bacd_welcome.au”, I had the
same issue with en_bacd_welcome.au
As well.
Cheers
Narinder
From: Edi Hamlet [mailto:[EMAIL PROTECTED]
Sent: Friday, 3 October 2008 1:13 PM
To: Kumar, Narinder; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] BACD Issue
you should strip you welcome prompt name in param welcome-prompt to
_bacd_welcome.au instead of en_bacd_welcome.au
----- Original Message ----
From: "Kumar, Narinder" <[EMAIL PROTECTED]>
To: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com>
Sent: Friday, October 3, 2008 8:51:06 AM
Subject: [OSL | CCIE_Voice] BACD Issue
I don't hear any welcome message after 20 sec the IVR start playing..
1. for sales
2. for customer service
3. for Dial by Extn
I have configured 1 for HG 1, 2 for HG 2 and 4 to dial by extn
But my BACD IVR plays 3 for Dial by Extn...
Below is the config
application
service aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english language en
paramspace english index 1
paramspace english location flash:
param service-name queue
param handoff-string aa
param aa-pilot 4000
param number-of-hunt-grps 2
param second-greeting-time 30
param call-retry-timer 15
param max-time-call-retry 600
param voice-mail 4600
param max-time-vm-retry 2
param dial-by-extension-option 4
param max-extension-length 4
param welcome-prompt en_bacd_welcome.au
param menu-timeout 6
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 10
param number-of-hunt-grps 2
param aa-hunt1 4111
param aa-hunt2 4222
param queue-manager-debugs 1
Flash File :
22 18836 app-b-acd-2.1.2.2-ReadMe.txt
23 24985 app-b-acd-2.1.2.2.tcl
24 35485 app-b-acd-aa-2.1.2.2.tcl
25 75650 en_bacd_allagentsbusy.au
26 83291 en_bacd_disconnect.au
27 63055 en_bacd_enter_dest.au
28 37952 en_bacd_invalidoption.au
29 496521 en_bacd_music_on_hold.au
30 123446 en_bacd_options_menu.au
31 42978 en_bacd_welcome.au
32 34794 en_bacd_xferto_operator.au
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loading onto any computer system.
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