Hi Gurpeet, Thanks for your recommendation.
Take an example , we use a menu step to redirect a call based on a user input. this shows many output flows such as timeout , busy , invalid , unsuccessful. As per your logic , does script hangs in that place if such an (undesired) event occur. I thought script moves forward through next listed steps. Do we need only a goto end step , only under successful call-contact ? Ken On Wed, Apr 25, 2012 at 6:45 PM, Gurpreet Singh Kukreja < tycoononway1...@gmail.com> wrote: > Hi Ken, > > I would go with Peter here. A terminate step is needed to make sure that > the session is not stuck and the port is released. We use it as a best > practice. You can use a Go To Step with the Connected/Connect step and send > it to the Terminate Label you'll create before the End step. > > > Regards > Gurpreet > > > On Wed, Apr 25, 2012 at 5:48 AM, Ken Wyan <kew...@gmail.com> wrote: > >> But UCCX default scripts don't have terminate step ? >> >> reason? >> >> On Wed, Apr 25, 2012 at 3:03 PM, "Farkas Péter" <wormh...@sch.bme.hu>wrote: >> >>> You can insert a Goto step to direct the contact to the final and single >>> End step. >>> I would also put a Terminate step just before the End to free up the IVR >>> port. >>> >>> Peter >>> ----- Original Message ----- >>> From: Ken Wyan <kew...@gmail.com> >>> Date: Wednesday, April 25, 2012 11:26 am >>> Subject: [OSL | CCIE_Voice] UCCX Scripts End Step >>> To: ccie_voice@onlinestudylist.com >>> >>> >>> > Sometimes , our scripts send calls to an agent at the middle of the >>> script. >>> > In that case should we include an "End" step right below call-contact >>> step >>> > ? >>> > >>> > Is it recommended / not recommended to have multiple End steps in a >>> single >>> > script? >>> > >>> > Thanks >>> > _______________________________________________ >>> > For more information regarding industry leading CCIE Lab training, >>> please visit www.ipexpert.com >>> > >>> > Are you a CCNP or CCIE and looking for a job? Check out >>> www.PlatinumPlacement.com <http://www.platinumplacement.com/> >>> >> >> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com <http://www.platinumplacement.com/> >> > >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
