I have a question that falls along these same lines. For the user that is assigned Deskphone mode, lets say they are at Site B. You would think the logical thing to do is to assign that user to the SB CTI Gateway profile, correct. When I do that I can never get deskphone mode to take, I end up having to assign it to the HQ CTI Gateway profile and it works just fine. Does this happen for anyone else? Just curious if its a config issue or something on why deskphone mode doesnt work when assigned to another profile other than HQs.
Thanks Jason ----- Original Message ----- From: Ramy Abdelrahim Sent: 08/09/12 12:26 PM To: ke...@kevinspicer.co.uk Subject: Re: [OSL | CCIE_Voice] CUPS - Softphone vs Deskphone mode That's right. I forgot that and I assigned a CTI Gateway profile to the softphone user. Thanks Kevin. Regards, Ramy ----------------------------------------------------------------- Date: Thu, 9 Aug 2012 18:20:18 +0100 Subject: Re: [OSL | CCIE_Voice] CUPS - Softphone vs Deskphone mode From: ke...@kevinspicer.co.uk To: ramyoth...@hotmail.com CC: ccie_voice@onlinestudylist.com This is because you have assigned a CTI profile to the CUPC user in Cups. The deskphone control settings are not relevant to CUPC users. On 9 Aug 2012 18:09, "Ramy Abdelrahim" < ramyoth...@hotmail.com > wrote: Dear All, In Workbook vol2, Lab 4 question 1.2, it's requested to configure CUPC as softphone which I did but still I can go to deskphone mode on the CUPC. Please note that the user is not assigned deskphone capabilities in presence. I configured another CUPC user as Deskphone mode then I tried to switch to softphone and off course it didn't work as expected because there was no UPCXXXXXX added in the Device list The question now is: - is it normal for a CUPC user configured as softphone (as requested in the question) to be able to switch and work in Deskphone mode as well? Regards, Ramy _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit http://www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out http://www.PlatinumPlacement.com
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
