I had a similar problem to what you describe. In my case the dataset was 
severely anisotropic (2.6A, 3.4A, 4.6A in each axis). The R factors were stuck 
similar to yours but the map looked good. I was told by someone with a much 
better appreciation of the theory than myself that the anisotropy was causing 
the problem.

It would be interesting to know from an expert in anisotropy e.g. the creators 
of UCLA anisotropy server or Startaniso whether anisotropy can cause this 
problem and whether there is any way around it.

Cheers, Paul

Paul Steven Miller (PhD)
Postdoctoral Researcher
University of Oxford
Wellcome Trust Centre for Human Genetics
Division of Structural Biology
Roosevelt Drive
Oxford
OX3 7BN


---- Original message ----
>Date: Fri, 13 Oct 2017 10:30:22 +0200
>From: CCP4 bulletin board <CCP4BB@JISCMAIL.AC.UK> (on behalf of Gianluca Cioci 
><gianluca.ci...@gmail.com>)
>Subject: [ccp4bb] High R/Rfree after MR  
>To: CCP4BB@JISCMAIL.AC.UK
>
>   Dear All,
>   I am trying to refine a structure at 3.3A. Model has
>   60% identity to the target. Maps look OK (for 3.3A)
>   and rebuilding in Coot is relatively
>   straightforward. However, after some rebuilding
>   cycles the R factors are stuck at 0.37/0.39
>   (REFMAC). 
>   XTRIAGE tells me that everything is normal (no twin,
>   98% completeness, R=3.5% in the low resolution bin),
>   perhaps some anisotropy is present. 
>   I have already refined 2 homologous structures at
>   resolutions going from 3.2 to 3.8 and there were no
>   problems (final R ~ 0.21/0.24). 
>   Any advice ?
>   Thanks,
>   GIA

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