I suppose they still charge you an insurance fee according to what you declared as the value?
This seems like a pretty clear case of fraud, and you should report it to the authorities. paul > On Apr 28, 2020, at 10:08 AM, Noel Chiappa via cctalk <cctalk@classiccmp.org> > wrote: > > Hi, a heads-up on sending expensive items via FedEx. They appear to have a new > policy, limiting honouring insurance coverage; so, in my opinion, they are > now unsuitable for shipping valuable items. > > Data point 1: a couple of months back, I bought a PDP-11/40 on eBait. It was > shipped via FedEx in two separate packages: one with boards, and one holding > the chassis/front-panel. They somehow managed to lose the second box - and > then refused to fully pay out the insurance coverage on that box. We provided > them with data on an open eBay auction for an identical item, to prove that > our valuation was not inflated, but it didn't help - they only paid out a > reduced amout, not what the thing was worth, and _what we had insured it for_ > (even though _they_ lost it). > > Data point 2: I collect Japanese woodblock prints; a large dealer I do > business with used to do all their shipping via FedEx - dozens of shipments > per week - but as of yesterday I as informed that they are now switching. Why? > FedEx lost a valuable, insured, package - and would only pay out US1K on it, > not the full insured value, leaving the dealer to absorb most of the loss > (several US$K). > > There's a clear pattern here; FedEx is refusing to honour the full insurance > coverage when an item is lost. So I wouldn't ship anythihg valuable via FedEx > unless you can find an outside insurer to cover it - since Fedex's own > insurance coverage now often cannot be relied upon. > > Noel