support != customer support. The latter deals primarily with billing
issues. Tech support at AOL, um, what can I say, dealt with computer
issues although many of them were kinda dumb, ie I forgot my password.
And yes, the building is huge. Several football fields.
I don't know if they still do tech support out of Jax. I do know that
the tech support jobs that used to be in Albuquerque moved to India.
Dana
----- Original Message -----
From: Bill Wheatley <[EMAIL PROTECTED]>
Date: Fri, 6 Aug 2004 16:39:07 -0400
Subject: Re: For all of you Kerry fans
To: CF-Community <[EMAIL PROTECTED]>
I dont know if its mostly india i do know alot of the support is still
done in Jacksonville. The new AOL call center there has i forget how
many people but my friend she loves the building lol.
William Wheatley
Coldfusion Guru
Do not meddle in the affairs of dragons,
for you are crunchy and taste good with ketchup.
----- Original Message -----
From: dana tierney
To: CF-Community
Sent: Friday, August 06, 2004 3:28 PM
Subject: Re: For all of you Kerry fans
tech support is not the same department as customer support. But for
the record I will confirm that there were huge disincentives to
actually trying to fix anyone's problem. Tell them something and get
them off the phone was the mentality. This was quite some time ago,
mind you. Most AOL technical support is now out of India.
----- Original Message -----
From: Bill Wheatley <[EMAIL PROTECTED]>
Date: Fri, 6 Aug 2004 15:24:02 -0400
Subject: Re: For all of you Kerry fans
To: CF-Community <[EMAIL PROTECTED]>
and knowing 3 people who worked at AOL customer support I can say I
think Aol CS are about the shittiest people I've ever met. The tactics
they use to placate users and how they deal with issues is personally
appalling to me. But hey that's AOL for you.
William Wheatley
Coldfusion Guru
Do not meddle in the affairs of dragons,
for you are crunchy and taste good with ketchup.
----- Original Message -----
From: dana tierney
To: CF-Community
Sent: Friday, August 06, 2004 2:37 PM
Subject: Re: For all of you Kerry fans
Jason
Even though I have in the past had a temporary AOL account myself, you
have to recognize that the average AOL user is not real bright. If you
doubt that check any AOL chatroom at all. As a former technical
support person for AOL, I can assure you of this. Using an AOL address
on a technical list is not going to give people a good percerption of
your intelligence. Sorry. It's like misspellings. Sam is a lot
brighter than he seems when you first read him. Bill appears more
intelligent since he turned on his spell-checker. While I can spell
there are very bright members of my family who can't, so I realize
there is no connection.
But misspellings, like an AOL account, just make you very easy to
underestimate.
Dana
----- Original Message -----
From: Jason L. West, Sr. <[EMAIL PROTECTED]>
Date: Thu, 5 Aug 2004 23:21:54 -0400
Subject: Re: For all of you Kerry fans
To: CF-Community <[EMAIL PROTECTED]>
Okay Larry,
So you are saying that if someone uses an AOL account for email that the
person should have no credibility about what they say? Just curious
of why you would have such a hypocritical opinion like that?
J
Larry C. Lyons wrote on 8/5/2004, 20:42:
> Gives a lot of credibility to his arguments no?
>
> larry
>
> On Thu, 5 Aug 2004 18:24:35 -0400, Tangorre, Michael
> <[EMAIL PROTECTED]> wrote:
> > I just noticed you use AOL?!!!
> > I haven't seen a legitimate AOL address in years. LOL
> >
> >
> >
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