Hat.. Has she (or someone from the IT department) determined if she's sitting behind her own home firewall/router? Home routers can block ports/protocols and do by default.
On Fri, Apr 16, 2010 at 8:22 AM, C. Hatton Humphrey <chumph...@gmail.com> wrote: > > I've got a doozie of an issue that is a continuation from the VPN > tunnel problem that Dana helped me with. I set up the hardware for a > VPN (IPSec/IKE) that was completely tested and working in-house. I > have two different network connections internally and mimicked the > setup that our remote employee would have (Modem -> Home Router -> Our > Router -> Wireless Bridge -> PoE Block -> VoIP Phone). Everything > worked swimmingly. > > She has it all set up at her house now and everything lights up BUT > the phone. I can actually access the web setup interface on the > router we sent her from my desktop (192.168.2.153 -> 192.168.129.1) > and actually ping the phone itself! > > For brand names, we sent her a Cisco/Linksys WRV210 wireless router, a > Cisco/Linksys WET610N wireless bridge, a Shoretel PoE Block and a > ShoreTel IP115 VoIP phone. She is plugging it in to her home router > which is also providing wireless access for 2 other computers. I > tested this exact configuration in the office with the only difference > being the final internet connection. I was running on a dynamic T > that we're going to be putting in to use soon, she's plugging in to a > home cablemodem that's actually providing more bandwidth than the T. > > I'm wondering if it's a latency issue at this point or if, in fact, > the ISP can deny certain kinds of traffic even though it is going > through a hardware VPN. > > Any thoughts? I have very little control over the phone configuration > itself - all I can set are some settings that I don't truly understand > - 802.1Q tagging (currently off, for VLan I think), 802.1x enable > (which I think is a security measure, also off) and LLDP enable > (currently on). As I said I do have access to the remote router which > makes changing the setup there an easier task than walking her through > it. > > Until Later! > C. Hatton Humphrey > http://www.eastcoastconservative.com > > No trees were killed in the sending of this message, but a large > number of electrons were terribly inconvenienced. > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Want to reach the ColdFusion community with something they want? Let them know on the House of Fusion mailing lists Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:316079 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-community/unsubscribe.cfm
